Forum moderators may request files to analyze the reported issue. Here you can find instructions for providing files for analysis.
A) If you are asked for suspicious files or falsely detected files:
- Please provide us with any falsely detected files as described here.
- Please send us any suspicious (presumably infected) files as described here.
B) If you are asked for diagnostic files (GMER output, log files, AVG configuration files etc.):
- Please compress all of the required files into one archive. You can view this video tutorial about basic operations with archives.
- If the archive is smaller than 2 megabytes, please attach it to your post (use the Attach file blue link when creating your post).
- If the archive is larger, please upload the archive to our FTP server using this service utility (download it to your Desktop and run it). Alternatively, you can use a public online storage service (RapidShare, FileFront etc.) and provide us with a link to the file.
- If you consider any data to be private, we recommend compressing all the files into a password-protected archive as described in this FAQ article. Please use your e-mail address (used when registering on this forum) as a password. Only forum moderators will be then able to unpack the provided archive as your e-mail address is not publicly available.
What file types can be uploaded to this forum?
- Files with following extensions can be uploaded to this forum:
- This list is valid as of July 27th 2012, and is subject to change.
C) If you are asked for AVG Rescue CD specific files:
- Log or diagnostic files created while using the AVG Rescue CD will no longer be accessible after rebooting the system. It is possible to copy the log files to the local hard drive or an USB stick, if needed.
- The recognized partitions on connected drives are mounted in the /mnt directory (the local system drive will be typically mounted in /mnt/sda1/, etc).
- If you'd like to re-mount all the attached drives (e.g. after connecting a USB stick), use the Mount item found in the main AVG Rescue CD menu. After the device is mounted, find it in the /mnt directory.
- To copy files from one location to another, we recommend using the Midnight Commander (select Utilites -> File Manager in the main AVG Rescue CD menu). More information on how to use the Midnight Commander can be found here.
- After the files are copied, you could simply provide us with them after restating the computer as described above.