A trojan was detected on my laptop yesterday and quarantined. It popped up again after a re-start and was quarantined again. Today the internet won't connect and the keyboard won't work (it says something is wrong with the registry key). The anti-virus is not active and the identity protection is disabled. When I try and run a scan it cancels itself. Attached is the info requested in the thread http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=185154. Please help, I have a uni assignment due I need the keyboard back!!!!
There are no previous points to restore from, system restore was turned off. As well as the keyboard the touchpad and dvd drive aren't working either (touchpad & keyboard have error Code 19, the dvd drive is error 41). I have a USB mouse that works but an external keyboard doesn't.
Attached are the other scan results you requested. The second gmer scan failed and when I restarted windows checked the C: for constistency before starting.
I updated to Service Pack 3. It didn't fix the keyboard/touchpad/dvd drive but otherwise everything seemed to be working fine. I ran the first gmer scan (results attached). I ran the second gmer scan and it took ages, when I came back a few hours later the computer was on but the screen was blank. I had to turn it off, there was nothing else I could do. When it started up again I got a blue error screen about 5 seconds into windows loading. I tried starting again in safe mode but again a few seconds into loading windows the blue error screen came up. What do I do now I can't even start it up. I'm sorry but I am so frustrated and can't afford to take it to someone to get fixed. It was still usable until I ran the second gmer scan. How do I fix it now??