I'm a member of a chat room for musicians, & once in a while somebody will send me info.via facebook. Not all the member of the chat room use their real names on the site, so some real names are unknown to me.
3 days ago, i received an e-mail telling me that 'a person' had sent me some pics. via Facebook. Now i didn't recognise the name, but i opened up the e-mail anyway - big mistake !!!.
As well as AVG 2012 on my PC, i also use 'SuperAntiSpyware'. However 'something' has infected my PC in such a manner that when i ran SAS, it detected 3 infections which i removed - another mistake !.
I then got a continuous pop-up AVG Identity Protection window, telling me that i had a Trojan infection, with the option of removing it or 'allowing' it. I removed it, only to get another pop-up with a 'new' Trojan. This goes on & on & on ...... for as long as you keep deleting them.
I contacted the AVG support team, ran the 'autorun' prog. they sent me & sent the scan log (Case Ref.No.6577183). I've received no further contact from them since 8th Dec.
The problem was so persistent that i uninstalled AVG & installed Avast anti-virus - guess what !, i then got Avast Trojan pop-ups in the same manner.
It seems that whatever is infecting my PC, is targetting any anti-virus software that i install. Spybot S & D runs without problems & Spyware Blaster seems ok.
I really need some help with this problem - so please !!!!!
Brian /BIG AL - Many thanks indeed for your help,you just might have got things sorted - however !.
I followed Brian's advice in the link he gave me :-
a) I ran Kaspersky Anti-Rootkit which found nothing.
b) I Installed Malwarebytes 'Free' version & did a scan which found the items shown in the screen print attached.They are now 'quarantined'.I assume that this means that they are inactive as per quarantined items found by AVG ??.
I did get another AVG pop-up warning,this time by the 'Resident Shield Alert'.
I can only hope that this (insert own expletive) thing is now sidelined.
I'll be sure to let you know if it literally 'pops up' again.
Once again,many thanks,
Ivan Kelsall - Manchester UK