I have run AVG Free on my computer for 3 years and have had only minor problems. However I purchased a new computer and wanted to give my old computer to my mother. I brought it into the geek squad because I thought that an issue I was having with the keyboard for over a year was the result of having spilled soda on it. When I brought it in to get the keyboard fixed they said that there was a virus on my computer. I took it home because I can remove simple viruses but the AVG Free scan says my computer is clean. I do not know how to remove a virus that is not detected. Please help.
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Upgrade\BTHPORT (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Upgrade\HidBth (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Upgrade\LocalRadioSettings (not active ControlSet)
---- EOF - GMER 1.0.15 ----
the misinfo is attached and the AVG scan results
"Scan ""Whole computer scan"" completed."
"No infection was found during this scan"
"Folders selected for scanning:";"Whole computer scan"
"Scan started:";"Wednesday, February 29, 2012, 10:41:03 PM"
"Scan finished:";"Wednesday, February 29, 2012, 11:46:18 PM (1 hour(s) 5 minute(s) 15 second(s))"
"Total object scanned:";"3146002"
"User who launched the scan:";"Alexis"
If your computer was infected by some hidden rootkit, or some infection, there would be some symptoms like re-occurring detections, browser hijack etc... so your computer doesn't appear to be infected at all.
There is a problem with running the Gmer. The first screen (Rootit/Malware) will only allow me to select (Services Registry and File)s not all the sections above it (Systems, Sections, IAT/EAT, Devices, Modules, Processes, Threads, and Libraries) they are grey and not allow them to be selected. Then when you try to run the >>> Autostart scan with show all selected and you click Scan nothing happens. I have tried to rename the file and downloaded the older version where nothing different happens except that my computer tells me that (1) System\CurrentControlSet\Services\gmer: The handel is invalid. than after clicking OK C:\ Windows\system32\config\system: The system cannot find the file specified. then again after clicking OK. Gmer will open and behave the same as the newer version.
The OTL results are as follows
OTL logfile created on: 3/6/2012 9:48:57 PM - Run 1
OTL by OldTimer - Version 22.214.171.124 Folder = C:\Users\Alexis\Downloads
64bit- Home Premium Edition (Version = 6.1.7600) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
3.91 Gb Total Physical Memory | 2.04 Gb Available Physical Memory | 52.33% Memory free
7.81 Gb Paging File | 5.58 Gb Available in Paging File | 71.51% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]
%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 451.72 Gb Total Space | 278.65 Gb Free Space | 61.69% Space Free | Partition Type: NTFS
Drive D: | 14.04 Gb Total Space | 2.13 Gb Free Space | 15.19% Space Free | Partition Type: NTFS
Computer Name: ALEXIS-PC | User Name: Alexis | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 60 Days