i installed Family Safety in two computers. i was able to remove the program from the first computer but the second one is not taking the password. the password worked for the first computer but not for the second one.
it display an error message : Call technical support at 000000000
According to our database, only one of your computers was connected to AVG Family Safety service (computer name ends with "*****AM-HP"). It seems that AVG Family Safety client software has been uninstalled from that computer. I cannot find another computer connected with your account (when using your e-mail address registered on this forum).
Such situation would indicate that the second computer never connected to AVG Family Safety server. (In such case, the uninstallation process should accept any password.)
1. Please run the AVG Family Safety client on the second computer, change some settings in the user interface and save the configuration.
2. Restart the computer.
3. Then, run the uninstallation process once again and provide your password when asked.
4. Please let us know whether the uninstallation was successful. If not, please provide us with a screenshot of the error message displayed.
I got the same error message trying to uninstall Family Safety. I can log into my account and make any changes I want including changing my password but during uninstall it states my password is invalid and displays same error message. Tech support asked for my log two days ago but hasn't given me any new help on how to fix this. Meanwhile my entire computer is inoperable. I can't access any websites and my override password doesn't work. This is very frustrating and bad for PR. Help!!!!
I tried the modirator's suggestion and it still doesn't uninstall because it won't accept my password. UGH!!!!
I have sent you an E-mail with removal instructions.
Should you need any assistance or if you have any questions feel free to ask here on forums again.
Hi, I have very similar problems. No matter what setting i change in "preferences" AVG FS blocks many websites i wish to browse and does not accept my password when i attempt to "override". I'm unable to uninstall as well, when i put in my password i get "invalid credentials". It's almost feels like my computer has been hijacked and that i'm being denied the ability to use my computer as i see fit. I wish to uninstall the programme. Please advise how i can do that.