On one of my 3 windows 7 machines w/ AVG Family Safety, I have an issue where inetctrl.exe will peg the CPU for 30-60s, always when navigating amazon's website. I have been back and forth w/ support. Per support I have I have run stinger, gmer, autoruns, malwarebytes, and norton scans - all clean. They then told me it was a conflict w/ Norton and to uninstall it. Um, the other 2 machines have Norton and AVG and run fine. The last response from support was "This service is not part of AVG Family Safety. The publisher of this file is BSecure." This is the second time I have been told by AVG support that inetctrl.exe is BSecure's file, not AVGs and to contact them for support.
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AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow-To Articles | FAQ | Free Support
Our AVG Family Safety developers did a little more research that could be causing the problem with the Internet Explorer and Firefox browsers pertaining to amazon.
Please confirm which Add-ons are loaded in your browser?
Also please make sure whether you are running the latest versions of the Flash and Java Runtime Environment add-ons.
For example, if you select Add-ons" from the Firefox menu to view the current plug-ins and check for updates, there maybe some add-ons or plugins that are outdated.
Firefox extensions can also cause high CPU usage, and you can run Firefox with extensions disabled to see if the issue is resolved. Select "Help" from the Firefox menu, and choose "Restart with Add-ons Disabled" from the sub-menu. You can also try disabling the extensions one by one
from the Add-ons Manager (choose "Add-ons" from the Firefox menu to find it) and switching back to the default Firefox theme (visit the "Appearance" tab in the Add-ons Manager) to see if either of these steps solve the problem.
If you are using Internet Explorer try these steps:
Caches and Cookies
A glut of cache data and/or Web browser cookies could cause a sudden spike in CPU usage when you open IE8. Try clearing your cache and deleting your cookies and see if that reduces the strain on your CPU.
Smooth scrolling could be a major CPU hog. To disable it, go to Tools >Internet Options > Advanced, and uncheck the Smooth Scrolling box.
If you have multiple tabs and/or windows open in IE, this may also be putting massive strains on your CPU. Close all windows/tabs you are not actively being used.
Another thing that could cause it is hardware acceleration implemented by your graphic card. Please see if the acceleration is turned off.
Also please confirm if you are not running browser in windows XP compatibility mode, if so disable it.
Go to the windows C:\ Windows\ Prefetch folder on your hard drive and delete all files beginning with Firefox and internet explorer to see if this resolves the issue.
Is this issue occurring when you are using another browser?
Please let us know if you need further assistance. Also if none of these steps will help to resolve the issue, please provide us with Msinfo32 output.
You can close this ticket - the SATA hard drive on that machine just died. I'll be rebuilding the machine. I'm hopeful I won't have this issue then - again, my other windows 7 machines are just fine w/ avg. Very curious that it was only with amazon...
Time to focus on the many things to be thankful for. :smile:
Dropped a new HD in my computer, reinstalled Windows and the first thing I did was install Norton (via Comcast), then windows update to get all patches, then AVG family safety. Opened IE 9 (after updates) and logged into Amazon and within a minute the inetctrl.exe pegging issue issue is occurring.
this is nuts. Can no one in dev/support reproduce this?