I am running XP with Outlook 2003.
Every time I run Outlook and then try to open a message, this first message takes about 2 minutes to open. Then whilst Outlook is running a window comes up asking me to 'Enter Network Password'. If I cancel this it reappears. If I enter data it reappears. This is most annoying and must be some sort of virus that AVG has not spotted.
This problem has been registered on the Windows forum but is unresolved after trying various suggestions.
If there a way of removing this irritant?
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Thank you for your response. I tried your suggestions but the overlay still appears.
I am attaching the msinfo and scan results (by way of a print screen as no threats were found).
Please advise any further action.
It happened to be, that in the archive, you provided us with, Msinfo is not present.
To successfully create Msinfo output, please carefully follow these steps:
1. Press the Windows logo key+R.
2. Type msinfo32 into the opened window, and then click OK.
3. Press CTRL+S.
4. Name the file (e.g. as msinfo), and then save it.
5. Compress the saved file and provide it to moderator.
Feel free to contact us again if you need any further assistance.
Disable one component, run outlook and wait for message asking for network password to appear.
If it appears again, try to disable another component, run outlook and wait.
If the issue will be resolved by disabling some AVG components, please let us know which one is the cause.
It doesn't matter in which order you disable AVG components.
Also please provide us with before mentioned registry key and both gmer scan results for further analysis.
Every time I run Outlook and hen try to open a message, this first message takes about 2 minutes to open.
For help on you slowdown issue please refer to: Weekly Overview: 50/2011 section MS Outlook is freezing after recent AVG 2012 update.
After disabling 'scan incoming and scan outgoing messages' I was able to open and send messages without any real delay. However the overlay still appeared at infrequent intervals.
I then disabled 'email protection' completely. I have been in and out of Outlook over the past 2 days and the overlay ' Enter Network Password' has not appeared.
Does this mean that your email component has caused my problems? If so have you got a fix and when can I enable this component?
Many thanks for your prompt help.