Folder AVG Forums » Other AVG products » Family Safety » Apple Mobile Device Service
October 17, 2011 00:50 Apple Mobile Device Service #177161
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med51

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Join Date: 17.10.2011
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Since installing AVG Family Safety I have had problems with AppleMobileDeviceService.exe using 50% of my CPU continuously unless I "end process" it. I am running Windows XP Service Pack 3. I uninstalled Family Safety and the problem did not occur. As soon as I reinstalled it is happening again as soon as I plug in my ipod.
October 17, 2011 10:50 Re: Apple Mobile Device Service #177202
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BIG AL 43

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@ med51

In conjunction with AVG Tech Support the AVG Team are also now monitoring this new 'paid for' section of the new forum so someone should spot your posting! They may enter the forum @ anytime. Look out for the AVG logo avatar!


AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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October 19, 2011 06:50 Re: Apple Mobile Device Service #177563
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Anonymous user

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Hello med51,

According to reports we received and our testing there was no issue with iTunes 10.4 but started with iTunes 10.5.
From our point of view this situation is caused by Apple so please try contact Apple support for help on your situation.

Thank you
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November 3, 2011 12:24 Re: Apple Mobile Device Service #179545
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nav2004

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Pokornyz wrote
Hello med51,

According to reports we received and our testing there was no issue with iTunes 10.4 but started with iTunes 10.5.
From our point of view this situation is caused by Apple so please try contact Apple support for help on your situation.

Thank you
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I can confirm what med51 is experiencing happening on my Windows Vista machine as well and with iTunes 10.5. It did not happen with previous iTunes version, so yes it looks like a problem with Apple, but my iPod and iPhone are outside of there paid tech support and they don't monitor the Apple Discussion forums like you guys do, so unfortunately, I am going to stop using AVG Family Safety and instead use Windows built-in parental features to see if that works without causing this 100% CPU usage by AppleMobileDeviceService.exe and itunes.exe or APSAdaemon.exe

Several others have reported in Apple forums about uninstalling other Internet traffic monitoring/controlling software to get over this problem, so I do believe Apple did a boo boo, but they are too arrogant to do anything about it.

https://discussions.apple.com/message/16614814#16614814
November 8, 2011 09:22 Re: Apple Mobile Device Service #180148
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Anonymous user

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Hello nav2004,

thank you for the Apple link about this unpleasant situation.

I hope Apple will check its application and suggest a fix as soon as possible.

Thank you
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November 11, 2011 17:56 Re: Apple Mobile Device Service #180610
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scoubi0815

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Kill Apple Processes does not help..

Hi
I have the same problem. I can kill all apple processes and also quit "apple mobile device" service. I still cannot login in iTunes Store. I have no choice to deinstall Family Safety. Then I can use iTunes Store again.

Event it is a problem of iTunes I need.

Could you please inform when the problem is fixed.
November 14, 2011 13:58 Re: Apple Mobile Device Service #180871
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Anonymous user

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Hello scoubi0815,

You may try also refer to this post and downgrade iTunes.

Thank you
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November 18, 2011 06:31 Re: Apple Mobile Device Service #181483
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scoubi0815

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iTunes not actual anymore..

Of course I downloaded iTunes but I perfer to have the actual SW as iTunes crashes more with the older version ...
December 18, 2011 16:41 Re: Apple Mobile Device Service #184956
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JSkis

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Join Date: 18.12.2011
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AVG clearly doesn't get it. The problem is the most recent version of iTunes: AVG, Bsecure CloudCare and other webfiltering solutions use LSPs (layered service providers) to do the filtering. Some malware/adware in the past insert LSPs, as well. I bet that there are a heck of a lot of computer users out there that are suffering badly from this software bug of Apple’s making.

Yes, Apple may have caused the problem, but doing NOTHING WHATSOEVER to find a workaround (other than roll-back iTunes) is foolish and naive. Perhaps AVG could work with these other firms and Apple to develop a workaround.

Some have had success with the followng, but not me: http://brianmorristech.com/?p=762

I will continue looking, but anticipate having to uninstall.
disappointed

January 6, 2012 09:25 Re: Apple Mobile Device Service #186777
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Anonymous user

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Hello everyone,

I will close this thread to keep communication on this topic at one place for better tracking. We will post further updates about the situation in the iTunes Store Will Not Load discussion thread. Feel free to subscribe to that thread to be informed about new posts there.

Thank you.
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