Hi, I recently noticed that my AVG Free 2012 constantly asked me to update it. I followed what it said in the forums, but could not find the specified file. It told me to remove "updatecomps.cfg" and rename one other file to "updatecomps.cfg". However, I could not find that file in the directory. I can view all hidden files and folders, but can not locate this file.

So, I then decided to open up AVG through the tray icon, and it said my anti-virus was turned off. I clicked "fix all" on the top banner and got the following message:


I then tried to uninstall AVG so that I could reinstall it, but it wouldn't let me do that either. I used the "Uninstall of change a program" tool to try and remove AVG, but got the following message:


I then tried to go into Safe mode to see if I could uninstall from there, but windows loader froze when loading the avg drivers.

Any help or advice would be very appreciated. Thank you.

Hi blank_,

please follow carefully the Uninstall / reinstall instructions.

if the issue still persists, please provide us with MSinfo output and installation log files.

Thank you

___________________AVG TeamHow-To articles | FAQ | Free SupportWe Protect Us

Hi Will,
Thanks for the reply.
I tried running the uninstall tool and it popped open a black window (similar to the command prompt) and closed instantly. I presume it failed, because AVG is still running on my system :P

I have attached the mfa and msi logs, along with the info output.

Sorry, please disregard the previous post. It turns out I was using the incorrect version (32bit) of the uninstall tool. Using the 64bit version, I was successfully able to remove the software. However, upon restarting Windows, I received a popup warning me that the uninstall executable file was corrupt.

Is this just a bug with Windows?

Either way, Thank you and sorry for the troubles

Bye.

Hello blank_,


Yes, you can ignore that message.

Thank you

---

AVG Team
How-To articles | FAQ | Free Support
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