Folder AVG Forums » AVG for Mobile » AVG for Android » [SOLVED] AVG Mobilation Activation Fail
April 29, 2012 06:27 [SOLVED] AVG Mobilation Activation Fail #199615
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Androit

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Join Date: 29.4.2012
Posts: 3
Hi, I'm new here, please be nice!
OK, so I just paid for 2yr / 2 phone android antivirus.
Ran the install on each phone,
App says 14 days subscription with a blue/gray pill on the screen.
I hit the help then select License Activation, it wont accept the key I was given in the email (for either phone).
I just get "License Invalid" when I try to enter it.
The QR option just takes me to the page to download the app and not a key so that's no good either.
What am I going wrong?
(Did I just flush $57.55 down the toilet?) crying
April 29, 2012 12:32 Re: AVG Mobilation Activation Fail #199629
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BIG AL 43

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Join Date: 18.6.2009
Posts: 23811
@ Androit

For your info....

Your posting will no doubt be monitored by the relevant AVG Team. This Announcement post http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509 now appears in the 'Information' forum area. Also please bear this in mind.. AVG support.. Weekends / Holidays.. Have a look @ the 1st part of this link http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=159703#post_159703 & the 2nd part of this link http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=188699#post_188699.


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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April 30, 2012 08:29 Re: AVG Mobilation Activation Fail #199791
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Androit

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Join Date: 29.4.2012
Posts: 3
Thanks Big AL but I don't understand most of your reply.
I called the Australian AVG seller today and the nice girl suggested I send and email to support-mobilation@avg.com with all the details. She verified that the key in the email I received on Sunday was correct.
I bought the phone - Samsung Note - last Saturday (28th April) and I have not installed anything on the phone as I wanted AVG first to protect it. (Well that was the general idea. thinking )
The other phone is approx 1yo but it's always had internet data turned off (we never had a use for anything other than calls, sms and camera as we have no data coverage in our area until now.)

Maybe I should have gone with my network provider's antivirus - McAfee
April 30, 2012 10:26 Re: AVG Mobilation Activation Fail #199815
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Androit

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Join Date: 29.4.2012
Posts: 3
Well, fast response from AVG!
They just emailed me back with a fix in 1 hour from my request.
They put a QR code in this email that contains the license code.
Launched the AVG app / Help / Lic. / click the camera button and activated!
Guess there is something to be fixed in the ordering process email, which I'm sure they'll now do.

smile smile smile smile smile smile smile smile smile smile smile smile