Folder AVG Forums » AVG for Mobile » AVG for Android » [SOLVED] AVG Mobilation Activation Fail
April 29, 2012 06:27 [SOLVED] AVG Mobilation Activation Fail #199615
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Androit

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Join Date: 29.4.2012
Posts: 3
Hi, I'm new here, please be nice!
OK, so I just paid for 2yr / 2 phone android antivirus.
Ran the install on each phone,
App says 14 days subscription with a blue/gray pill on the screen.
I hit the help then select License Activation, it wont accept the key I was given in the email (for either phone).
I just get "License Invalid" when I try to enter it.
The QR option just takes me to the page to download the app and not a key so that's no good either.
What am I going wrong?
(Did I just flush $57.55 down the toilet?) :crying:
April 29, 2012 12:32 Re: AVG Mobilation Activation Fail #199629
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BIG AL 43

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@ Androit

For your info....

Your posting will no doubt be monitored by the relevant AVG Team. This Announcement post http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509 now appears in the 'Information' forum area. Also please bear this in mind.. AVG support.. Weekends / Holidays.. Have a look @ the 1st part of this link http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=159703#post_159703 & the 2nd part of this link http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=188699#post_188699.


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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April 30, 2012 08:29 Re: AVG Mobilation Activation Fail #199791
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Androit

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Join Date: 29.4.2012
Posts: 3
Thanks Big AL but I don't understand most of your reply.
I called the Australian AVG seller today and the nice girl suggested I send and email to support-mobilation@avg.com with all the details. She verified that the key in the email I received on Sunday was correct.
I bought the phone - Samsung Note - last Saturday (28th April) and I have not installed anything on the phone as I wanted AVG first to protect it. (Well that was the general idea. :thinking: )
The other phone is approx 1yo but it's always had internet data turned off (we never had a use for anything other than calls, sms and camera as we have no data coverage in our area until now.)

Maybe I should have gone with my network provider's antivirus - McAfee
April 30, 2012 10:26 Re: AVG Mobilation Activation Fail #199815
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Androit

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Join Date: 29.4.2012
Posts: 3
Well, fast response from AVG!
They just emailed me back with a fix in 1 hour from my request.
They put a QR code in this email that contains the license code.
Launched the AVG app / Help / Lic. / click the camera button and activated!
Guess there is something to be fixed in the ordering process email, which I'm sure they'll now do.

:smile: :smile: :smile: :smile: :smile: :smile: :smile: :smile: :smile: :smile: :smile: :smile: