Folder AVG Forums » Other AVG products » PC Tuneup » MS Office 2010 Shortcuts Removed With PC Tuneup
March 18, 2012 19:32 MS Office 2010 Shortcuts Removed With PC Tuneup #195639
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jdb222

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Join Date: 18.3.2012
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I downloaded and ran a free 24 hour trial of PC Tuneup 2011 in an effort to speed up my excruciatingly slow PC.

OS: Windows Vista Home Premium

After running the Tuneup - leaving everything checked (perhaps mistakenly) as it had opened - I can no longer open any MS Office 2010 Application.

Double clicking on any MS Ofc short-cut (anywhere) results in Windows Installer opening followed by this error message: "Problem with Shortcut: The installation source for this product is not available. Verify that the source exists and that you can access it."

Help?

Thanks!

March 18, 2012 20:09 Re: MS Office 2010 Shortcuts Removed With PC Tuneup #195645
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BIG AL 43

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@ jdb222

Restore PC Tuneup changes.... Have a look @ FAQ #3906 http://www.avg.com/ww-en/faq.num-3906#num-3906.


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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March 18, 2012 20:27 Re: MS Office 2010 Shortcuts Removed With PC Tuneup #195648
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jdb222

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Thanks, I've tried that already. I also tried a system restore. Plus, I just realized that my computer no longer recognizes my external hard drive.

Any other thoughts?
March 18, 2012 20:51 Re: MS Office 2010 Shortcuts Removed With PC Tuneup #195650
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jdb222

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More efforts...

I have just tried to uninstall and reinstall my Microsoft Office Professional Plus 2010 and can't even do that... I get the following error message: MICROSOFT SETUP BOOTSTRAPPER HAS STOPPED WORKING. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Thanks!
March 19, 2012 11:41 Re: MS Office 2010 Shortcuts Removed With PC Tuneup #195666
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Pokornyz

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Hello jdb222,

In order to analyze your issue please provide us with more information (better description, screenshot, Msinfo output, etc).

Thank you
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March 19, 2012 14:56 Re: MS Office 2010 Shortcuts Removed With PC Tuneup #195680
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jdb222

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jdb222..

OK - after having to learn how to sign in as administrator in order to compress the following files - here they are. MSinfo - is as you requested. There are three jpegs in the print scrn folder - Scrn 1 - is the first thing that happens when I click on an MS Office Short-cut/icon - Scrn 2 is the second error message I get. The third is the Bootstrap error report. Hope that's helpful in getting things sorted.

Thanks so much!
March 19, 2012 17:42 Re: MS Office 2010 Shortcuts Removed With PC Tuneup #195693
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jdb222

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Pokorny,

Did you get my attachments?

Thanks!

jdb222
March 19, 2012 20:24 Re: MS Office 2010 Shortcuts Removed With PC Tuneup #195703
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BIG AL 43

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jdb222 wrote
Pokorny, Did you get my attachments?

If you've sent your info to the AVG FTP server it'll be seen by the AVG Team....

For your info..

Your posting will no doubt be monitored by the relevant AVG Team. This Announcement post http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509 now appears in the 'Information' forum area.


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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March 21, 2012 10:52 Re: MS Office 2010 Shortcuts Removed With PC Tuneup #195829
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nemethste

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Hello jdb222,

There are unfortunately no files attached to your post.

If you had used our FTP server to upload the files, please tell us the name of the archive so we can analyse this issue further.

Thank you.



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