Folder AVG Forums » Archive » Archive » AVG Home » AVG 2012 » Runtime Error In AVGTray
February 28, 2012 23:18 Runtime Error In AVGTray #194045
Reply with Quote | Quick Reply | Top
Cambsdave

Avatar

Novice
Join Date: 28.2.2012
Posts: 2
Every day when the computer is switched on I get an error in a window saying:

Runtime error
Program c:\Program Files\AVG\AVG2012\avgtray.exe
The application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information.

When this occurs at least 1 application window freezes and/or cannot be displayed, potentially causing data loss. The only thing I can do is to close down the entire system in as orderly way as possible and restart the computer.
This is driving me nuts and wasting a lot of time. :angry:

My system has an Intel Quad Q6600 processor, 3Gb RAM, >1Tb disc space on 2 spindles and runs XP Pro SP3 and Firefox.
Can anyone shed any light on this problem?
February 29, 2012 07:09 Re: Runtime Error In AVGTray #194077
Reply with Quote | Quick Reply | Top
nemethste

Avatar

Administrator
Join Date: 1.11.2011
Posts: 1730
Hello Cambsdave,

Can you please tell us when the issue started to occurring?

Please create process crash dump of C:\Program Files\AVG\AVG2012\avgtray.exe and provide us with results along with Msinfo output for further analysis.

Thank you.
___________________AVG TeamHow-To articles | FAQ | Free SupportWe Protect Us
April 19, 2012 22:16 Re: Runtime Error In AVGTray #198409
Reply with Quote | Quick Reply | Top
Cambsdave

Avatar

Novice
Join Date: 28.2.2012
Posts: 2
Files..

As requested
April 20, 2012 06:17 Re: Runtime Error In AVGTray #198435
Reply with Quote | Quick Reply | Top
nemethste

Avatar

Administrator
Join Date: 1.11.2011
Posts: 1730
Hello Cambsdave,

Please provide us also with full dump. If the file is too large to attach, please use our FTP server and tell us the name of the file.

Thank you.



AVG Team
How-To articles | FAQ | Free Support