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December 14, 2011 18:19 [SOLVED] AVG Wiping Body Of Messages #184568
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DonYahoo

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Join Date: 14.12.2011
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I believe that AVG is wiping the bodies of my messages in Outlook. After the update this morning which required a reboot, message bodies of most new messages are blank. I disabled scan incoming messages under E-mail protection and no new messages have gotten wiped yet. Data from the older messages appears to be lost though.
December 14, 2011 19:59 Re: AVG Wiping Body Of Messages #184582
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will_h

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Hi DonYahoo,

could you please provide us with all needed information?

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December 14, 2011 20:36 Re: AVG Wiping Body Of Messages #184586
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DonYahoo

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Required Info..

Windows version (XP, Vista, Windows 7, etc...): Windows 7
AVG version & virus db version (found in the lower left hand corner of the AVG windows) or (User Interface -> Support -> Version) : AVG 2012.0.1890 DB:2108/4608
Other antivirus software installed / previously uninstalled (if any): None
Other protection software installed: None
The exact error message you are getting (if any): None

Additional Info needed for specific problems

E-Mail related problems
Email Client you are using: Outlook 2010 14.0.6112.5000 32bit with all current patches connected to Exchang 2010
Which AVG E-mail Scanner plugin is installed (how to find out): Outlook
E-mail server protocol used (POP3/IMAP/Exchange): Exchange MAPI
Internet connection type (dial-up, proxy or broadband info): NA...internal network
Who is the provider of your Internet connection (your ISP): NA
Is the email server different from your ISP, if so who/what provides it.: Internal company email
Spam filter software installed: None
Firewall software installed: Windows firewall
December 15, 2011 21:45 Re: AVG Wiping Body Of Messages #184706
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Dusan Obert

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Join Date: 12.8.2009
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Hello DonYahoo,

Please provide us with samples of wiped message with AVG enabled and of same message sent again with AVG disabled. Save the messages in Outlook .msg format.

We will also need all AVG log files and with MSinfo output.

Thank you
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December 15, 2011 22:29 Re: AVG Wiping Body Of Messages #184713
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DonYahoo

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Requested files..

Here you go:
Files were renamed from AVG.7z.001 and AVG.7z.002 to meet the upload restrictions.
December 16, 2011 14:03 Re: AVG Wiping Body Of Messages #184791
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Dusan Obert

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Join Date: 12.8.2009
Posts: 1595
Hello DonYahoo,

There are many errors in mail scanning related log files after the update.
Please try to perform all steps in AVG 2012 (incl. Previous Versions) Uninstall / Re-Install Instructions.
Use latest installation package when reinstalling - build 1890.

Then with AVG enabled try to send several test messages to your own email address and receive them.
If they are wiped again, disable AVG email protection and send/receive a few messages again.
Confirm that all messages are received correctly with AVG disabled.

Afterwards, gather fresh log files and provide us with them.

Thank you for your kind cooperation.
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April 11, 2012 08:59 Re: AVG Wiping Body Of Messages #197292
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samuraistewart

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Join Date: 14.9.2009
Posts: 10
Hello

I have experienced the same problem as DonYahoo.

I have disabled email scanner till AVG releases a fix. Is there really a benefit by rolling back to an older version? Will that not mean reduced protection?

Would un-installing the Outlook plugin achieve the same result while ensuring email scanning takes place in my other email clients?

Thanks for your help
April 11, 2012 10:26 Re: AVG Wiping Body Of Messages #197298
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will_h

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Hi samuraistewart,

please provide us with all needed information to analyze your issue.
provide us with AVG Log files as well. See How to gather logfiles

Thank you

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April 12, 2012 07:19 Re: AVG Wiping Body Of Messages #197393
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samuraistewart

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Join Date: 14.9.2009
Posts: 10
Required Info...

Windows version = Windows 7 Pro 64bit
AVG version & virus db version = 2012.0.2127 2411/4929
Other antivirus software installed / previously uninstalled (if any) = no other AV installed, previously un-installed Avira and Microsoft Security Essentials
Other protection software installed = other than normal windows defender....none
The exact error message you are getting (if any) = N/A

Email Client you are using = MS Outlook 14.0.6112.5000 32bit, fully updated
Which AVG E-mail Scanner plugin is installed = Microsoft Outlook, Personal E-mail Scanner
E-mail server protocol used = Exchange MAPI
Internet connection type = Internal Network
Who is the provider of your Internet connection = N/A
Is the email server different from your ISP = No
Spam filter software installed = None
Firewall software installed = Windows firewall

Tried to gather log files and followed the instructions to the T but the "Run" executable doesn't seem to function correctly. Nothing happens. Tried multiple times.

But same problem as the above user, Blank email body.

The heading and sender are unaffected. And in the little pop up that outlook gives when you receive new mail, you can see a little preview of the body. But when opening the mail, no email body at all.

I have an automatic forwarding rule and all the mail is perfectly readable on my Gmail account.

So it seems that soon after receiving mail (but after it applies forwarding rule and little pop up mail notification), AVG email scanner does its job.....but somehow deletes the body of the mail?
April 17, 2012 18:05 Re: AVG Wiping Body Of Messages #198143
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Dusan Obert

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Join Date: 12.8.2009
Posts: 1595
Hello samuraistewart,

Please try to gather log files manually instead of using automatic utility.
Follow How To Gather All AVG Log Files - All AVG versions.

Thank you



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