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September 26, 2011 20:42 Undeletable Threats #174314
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Kai-Chan

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Join Date: 12.9.2011
Posts: 5
Hi,

I am having problems deleting these 2 files which AVG PC Tuneup 2011 has picked up.

File 1 - C:\Users\USER\AppData\Local\Temp\hsperfdata_USER\4208
File 2 - C:\Windows\debug\PASSWD

I have uninstalled Java application but File 1 keeps coming up and it is only deletable in Safe Mode. Is there any way I can remove this for good?

I tried to delete File 2 and encountered this error message "The action can't be completed beause the file is open in CNG Key Isolation". Is this a spyware? And how can I remove this for good?

In addition, how can I monitor outgoing information traffic using AVG Internet Security when I am surfing the internet?

Many thanks in advance,
Kai-Chan
September 26, 2011 21:05 Re: Undeletable Threats #174321
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BIG AL 43

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@ Kai-Chan

In conjunction with AVG Tech Support the AVG Team are also now monitoring this new 'paid for' section of the new forum so someone should spot your posting! They may enter the forum @ anytime.


AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
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September 27, 2011 11:10 Re: Undeletable Threats #174389
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Pokornyz

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Hello Kai-Chan,

In order to analyze your situation please provide us with Msinfo output and GMER scan results.

In addition, how can I monitor outgoing information traffic using AVG Internet Security when I am surfing the internet?

In AVG program / component System tools on tab Network Connections you can see all processes using network.

Thank you
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September 27, 2011 13:57 Re: Undeletable Threats #174415
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Kai-Chan

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Thanks for your prompt response. Kindly refer to the attachments for the requested items.

Would you be able to advise on how I should read the information under the Network Connections tab?
Which are the processes/connections that I should watch out for?

In addition, I am currently using a mobile broadband to access the internet.
Can a hacker send a SMS loaded with virus to my mobile broadband account?
I have received some weird SMSes but I have deleted them away without opening.
How can one prevent a hacker from hacking a mobile broadband account?
September 29, 2011 06:30 Re: Undeletable Threats #174717
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Pokornyz

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Hello Kai-Chan,

Please provide us with Screenshot of dialog where PCtuneup picked up those files.

Which are the processes/connections that I should watch out for?

There is no need to watch out processes, AVG firewall will keep you safe, just make sure your computer is up to date and clean.

How can one prevent a hacker from hacking a mobile broadband account?

You can simply ask your provider to disable receiving sms from Internet.

Thank you
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