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June 27, 2011 12:26 How To Gather All AVG Log Files #168173
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jirka82

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Join Date: 19.6.2009
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How To gather all AVG log files:

AVG forum moderators may sometimes require all AVG log files for thorough analysis. If you are asked for all AVG log files, please proceed as follows:

AVG 2014 and 2013
1. Download and run the AVG Diagnostics tool.
2. Follow displayed instructions.
3. Fill in your e-mail address and brief description of the experienced issue. Please attach link to the original thread as well.
4. If you need to attach some additional files, please use the Attach file button.
5. Press the Diagnose and send results button.
6. Inform moderator about successful sending of diagnostic data.

AVG 2012 or AVG 2011 (Windows only, AVG installed in default location)
1. Download and run this tool.
2. Accept the license agreement.
3. Enter your forum nickname.
4. Tick Include AVG logs, configuration and dump files.
5. Click Create archive.
6. Wait for the utility to finish its run. It may take a few minutes.
7. Should the total size be smaller than 2 MB, you will be asked to attach the file (which is created on your Desktop) to your post.
8. If the total size will be larger, the archive will be uploaded to our FTP server.




Should you face any issues following this procedure, please collect the log files manually as described below instead.

AVG 2014 and 2013
1. Navigate to the folders:

Windows XP
C:\Documents and Settings\All Users\Application Data\AVG<number>\
C:\Documents and Settings\<user name>\Local Settings\Application Data\Avg<number>\

Windows Vista/7/8
C:\ProgramData\AVG<number>\
C:\Users\<user name>\AppData\Local\Avg<number>\
C:\Windows\System32\config\systemprofile\AppData\Local\Avg<number>\


Prior AVG 2013 versions
1. Navigate to the AVG log folder:

Windows XP
C:\Documents and Settings\All Users\Application Data\AVG<number>\
C:\Documents and Settings\<user name>\Local Settings\Application Data\Avg2013\ (AVG 2013 only)

Windows Vista/7
C:\ProgramData\AVG<number>\
C:\Users\<user name>\AppData\Local\Avg2013\ (AVG 2013 only)

Mac OS/Linux
/opt/avg/avg<number>/

- The AVG<number> folder differs with AVG product version (it will be "AVG10" for AVG 2011, for example).
- Some folders are hidden by default operating system configuration.
- On Linux systems, we recommend rather running the avgdiag.sh script. It will create an archive containing all important AVG diagnostic data in the current directory (avgdiag<date><time>.tar.gz).
2. Copy the Log folder to a temporary location (e.g. to C:\temp).
- This will make sure all of the log files could be opened for exclusive access when compressing them in the 3rd step.
3. Compress the copied Log folder and upload it to some online storage service.
4. Provide forum moderators with a link to the uploaded archive.