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It is highly possible that your question has already been answered before. By searching the forum content, Forum Sticky posts, manuals and FAQ's, you may get your answer immediately.
The type of info to include with your question is:
IMPORTANT: If you do not have something that is listed below as needed info ( ie firewall or other protection software as an example )... please state that you do not have any. Not saying anything isn't the same as actually saying that you don't have it.
Post the following information at the beginning of your post... Then describe the issue/problem as well as you can.
Info Needed for All Problems
Windows version (2000, XP, Vista, Windows 7, etc...)
AVG version and virus db version (found in the lower left hand corner of the AVG windows)
Other antivirus software installed / previously uninstalled (if any)
Other protection software installed
The exact error message you are getting (if any)
Additional Info needed for specific problems
E-Mail related problems
Email Client you are using
Firewall software installed
Internet connection type (dial-up, proxy or broadband info)
Who is the provider of your Internet connection (your ISP)
Is the email server different from your ISP, if so who/what provides it.
Spam filter software installed
Virus and other infection problems
Infection file and path (post it exactly as given by AVG)
Internet and browser related problems
Internet browser and it's version
Websites you were browsing/trying to connect to.
Firewall
Internet connection type ( cable, dsl, proxy info and/or dialup modem )
Also please test the same websites with a different browser if you can - was the result the same?
Update problems
Firewall software installed
Internet connection type (dial-up, proxy or broadband info)
Who is the provider of your Internet connection (your ISP)
+ upload the "avgupd.log" file in an archive to some online storage for brief analysis. The log file is stored in this folder*:
Windows XP/2000
C:\Documents and Settings\All Users\Application Data\avg8\log
Windows Vista/Seven
C:\ProgramData\AVG8\Log
Or paste some last lines (50+) from that log into your next post
<END> of update problems section
4. If you need to supply additional information or if your system is having other issues tell us in case it is related. Please reply in the same thread that you started instead of starting a new one. It makes it much easier to follow your progress and help you properly.
5. If the answer is known then someone will reply to you after reading your post. Please be patient as we are all volunteers and you may not get an answer immediately. If you ask a question that no-one has an answer to, then you may have to wait for a response or solution, please be patient you aren't being ignored it is simply useless to post anything if there is no answer yet.
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