I installed version 9 this morning. The previous version had been working very well. My Outlook now gives me an error message: "C:\PROGRA~1\AVG\AVG9\avgxch32.dll" could not be installed or loaded. I've tried the fix that I found on one of the threads, but I still have the error. The message said to send the fixsmo log, but I don't know to whom to send it. Can you help please?
Windows version (XP)
AVG version 9.0.686 and virus db version 270.14.32/2460
Other antivirus software installed - none / previously uninstalled (Trend)
Other protection software installed none
The exact error message you are getting - see initial post
The normal methods that Windows uses to uninstall programs with seldom work well enough for antivirus programs which means that there are leftovers that can later affect a system if these are left behind without properly cleaning these up. Usually issues do not show up until long after the uninstallation was first done, sometimes it's even years later. The companies that make the antivirus programs have known of this issue for a long time which is why most also have created uninstall/cleanup utilities to address this problem.
We have links to many of these utils listed in this sticky post Before Installing AVG 8.5 Free Edition. Please run the proper uninstall/cleanup utility for the antivirus that you had installed previously on your computer to ensure that you have no issues or to address issues you may now be experiencing.
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AVG Free Forum member since - Nov. 12, 2004
My total posts at the old AVG Free Forums - 44,167
Plan A is always more effective when the device you are working on
understands that Plan B involves either a large hammer or screwdriver....
After reading the suggestions regarding this problem on other posts more carefully I followed these steps:
1. Downloaded the 76MB program file, NOT the installation program
2. Used 'Uninstall AVG Free' to removed 9.0
3. Deleted AVG files from Program Files and Application Data
4. Reinstalled 9.0 using the downloaded program, NOT the small installation program.