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August 22, 2012 15:41 Re: Spam Emails #214967
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Optic

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Hi itstudies,

Thanks for the emails. Can you confirm the settings for the 'Action' tab in the 'Content Filtering Properties' please? Would like to know what action is set and the SCL rating.

Thanks,

Michael Allen

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August 23, 2012 01:02 Re: Spam Emails #214986
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itstudies

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Hi Michael,

I have uploaded content filter properties to AVG FTP server.

The file name is with 23080159.7z

Thanks.
August 24, 2012 09:30 Re: Spam Emails #215090
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Optic

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Hi itstudies,

Thanks for all the info. The issue appears to be to do with Exchange Transport Agent priority. As we are moving away from AVG and more into the Exchange side of things, these steps should resolve the issue but we won't support any issues that may arise from the outcome of these steps, unless AVG related of course. The below steps were performed in test environment running Hub Server only.

If you go into the Exchange Management Shell and run the 'get-transportagent' command, all installed Transport Agents will be displayed along with their priority. If the 'Content Filter Agent' has a higher priority than the AVG agents, then the messages may be processed by content filtering before AVG has inserted the [SPAM] tag into the email subject.

Unless you are using the other aspects of the Exchange Antispam, the other Antispam agents installed when the 'install-AntispamAgents.ps1' script was ran can be removed (Connection Filtering Agent, Sender Id Agent, Sender Filter Agent, Recipient Filter Agent, Protocol Analysis Agent). If they aren't being used run - uninstall-transportagent "Name of agent" to remove the unused agents.

To change the agent priorities, run this command to assign the priorities so the 'Content Filter Agent' has a lower priority than the AVG agents - Set-TransportAgent -Identity "Name of Agent" -Priority 12

Once done, the agent priorites should look something like the screenshot in the post depending on what other agents are running on the Server. Restart the Transport service - restart-service msexchangetransport.

All being well, all messages marked as [SPAM] should now be redirected to the quarantine folder.

Thanks,

Michael Allen

AVG Customer Services

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transport-service.jpg
August 24, 2012 15:36 Re: Spam Emails #215121
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itstudies

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Thank you very Michael !!!
October 12, 2012 06:05 Spam Emails #218273
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itstudies

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Hi guys,

Some of genuine incoming emails to our server are being tagged as spam emails even I have whitelisted sender's email address domain (@anz.com) in AVG Server components settings. I have attached our transport agent priorities. Please advice what I should do to solve this problem?

Thanks
October 12, 2012 11:10 Re: Spam Emails #218293
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Optic

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Hi itstudies,

Please remove the '@' from the domain name. Whitelist will work with either:

anz.com
someone@anz.com

Let us know if this does not help.

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



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April 11, 2014 01:02 Re: Spam Emails #242141
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MATTOCK

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Optic wrote
itstudies,

Unfortunately it is not possible to do anything with the spam emails from within AVG. They are forwarded on to the clients by design. The Content Filtering part of Exchange can be used to filter any messages with [SPAM] in the subject. Please visit this link for details - http://technet.microsoft.com/en-us/library/bb124490.aspx

Thanks,

Michael Allen

Hi, I would like details of content filter config to quarantine emails tagged with [SPAM] by AVG?
The below blocks the emails altogether.
Add-ContentFilterPhrase -Phrase "[SPAM]" -Influence BadWord

Thanks.
April 15, 2014 14:39 Re: Spam Emails #242274
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Optic

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Hi Mattock,

Very sorry for not replying sooner. I don't have any pre-written instructions but if you can let me know which version of Exchange, will prepare some ASAP.

Thanks,

Michael Allen

AVG Customer Services

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April 27, 2014 23:52 Re: Spam Emails #242611
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MATTOCK

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Hi, Excuse delayed reply - been on leave.

Thanks a step by step would be great (and a reference point for many others im sure).

Exchange 2013.
April 29, 2014 23:17 Re: Spam Emails #242688
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MATTOCK

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MATTOCK wrote
Hi, Excuse delayed reply - been on leave.

Thanks a step by step would be great (and a reference point for many others im sure).

Exchange 2013.

A step by step is a bit far. Just the powershell to quarantine any mail marked with [spam].
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