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October 16, 2009 18:52 Update Failed - Access Denied #23933
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tech_from_nyc

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Join Date: 16.10.2009
Posts: 2
Hi. Had v8.5, downloaded and installed v.9, now updates are failing with message saying that access is denied to the server. Ran the rmagent.exe, came back with no malicious registry keys found, rebooted, same thing. Wondering if it's a firewall issue, does the AVG update require any specific TCP ports to be allowed? If it's not that, what else can I try?

TIA
jim

Edit - more info

Windows: XP SP3
AVG version: 9
Virus db version: n/a
Other antivirus software installed / previously uninstalled (if any): no
Other protection software installed: comodo firewall
The exact error message you are getting (if any): access denied to server - update failed

Firewall software installed - Yes, Comodo
Internet connection type (dial-up, proxy or broadband info) - Broadband
Who is the provider of your Internet connection (your ISP) - Time Warner/RR
October 16, 2009 19:43 Re: Update Failed - Access Denied #23953
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dusano123

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Join Date: 30.9.2009
Posts: 3566
Please inform us if turning off the firewall helps.

If it does please allow the following:

processes:

* avgam.exe
* avgcmgr.exe
* avgemc.exe
* avgiproxy.exe
* avgnsx.exe
* avgtray.exe
* avgui.exe
* avgupd.exe
* avgwdsvc.exe

adresses:

* guru.avg.com
* guru1.grisoft.cz
* guru2.grisoft.cz
* guru3.grisoft.cz
* downloadfree.avg.com
* update.avgfree.com
* bguru.avg.cz
October 16, 2009 19:58 Re: Update Failed - Access Denied #23961
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BIG AL 43

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Join Date: 18.6.2009
Posts: 23758
Moved to the proper forum area for this type of posting.. AVG Update.

Please pay attention to where you are posting in the future and make sure that it fits with the subject of the forum area you are posting in. This allows us to keep the forum better organized so users can find related issues Forum Structure - Where To Put Your Question?.

If you ever cannot find a post you have made, use the Forum Search and search by your user nickname or check out 'View all Posts' in your 'Profile'.


AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
October 17, 2009 01:33 Re: Update Failed - Access Denied #24027
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tech_from_nyc

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Join Date: 16.10.2009
Posts: 2
Oddly, I checked this evening, and it looks like it did an update successfully. The last thing I did was a manual update last night. Will check again tomorrow.

Thanks.