Folder AVG Forums » Other topics » Virus Removal, Tools for Removing » [SOLVED] Malware Removal
December 2, 2013 19:47 [SOLVED] Malware Removal #237380
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choppbobby

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I have been infected by Findwide, and my home page has been hijacked by MySearchResults, both malware, and I have removed them with "Add/Remove Programs", but they are still active.
I have removed them from Windows and Program Files, but they are still infecting my computer.
Can AVG remove these files?
December 2, 2013 20:05 Re: Malware Removal #237384
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BIG AL 43

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@ choppbobby

No AV product is capable of providing you with 100% protection although AVG are always working 24/7. This is the standard forum Announcement post link How To Handle Infection Suspicion? which actually covers this type of issue.

In order for the AVG Team to analyze your issue please provide more information (AVG scan result export, Msinfo output, GMER scan result).


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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December 2, 2013 21:16 Re: Malware Removal #237388
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choppbobby

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Here it is.
December 2, 2013 22:46 Re: Malware Removal #237392
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BIG AL 43

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@ choppbobby

OK, Just to keep you fully in the picture regarding AVG Team forum support.. For your further guidance/info please refer to the availability Announcement post @ the top of the Information forum area. Please bear in mind that it's now 11:46pm Monday evening in Brno, Czech Rep..


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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December 3, 2013 16:54 Re: Malware Removal #237419
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choppbobby

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Attached is the msinfo file. The GMER file when I opened it would freeze my computer, both versions.
The AVG scan was provided in a previous post.
Bob
December 3, 2013 20:25 Re: Malware Removal #237424
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choppbobby

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I went to a web site called MalwareTips, and following their instructions. I was able to remove the malware.
December 3, 2013 22:43 Re: Malware Removal #237429
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BIG AL 43

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OK choppbobby, No probs.. Pleased to see that you appear to be now sorted. Thanks for returning to the forum & posting.


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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