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December 29, 2012 08:41 AVG LinkScanner On MacBook Air #222245
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alxfyv

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: Warning Plugin Not Active; But All Extensions Selected In Preferences..

Running AVG LinkScanner on MacBook Air under OS X Mountain Lion (10.8.2). The main AVG LlnkScanner Overview window warns I may not be protected: Secure Search component warns "One or more plugins not active." When I click on Configure, the AVG Preferences > Secure Search pane has Enable Secure Search selected and both Enable Safari Extension and Enable Firefox Extension check boxes are selected. There is nothing more for me to do.

So what is the problem being reported, and what am I supposed to do to clear the warning?

Steve Alexander
---- email address removed to protect you from spammers ----
December 29, 2012 11:10 Re: AVG LinkScanner On MacBook Air #222247
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alxfyv

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Supplemental Post & Info To Thread Starter..

I did not see the Read This Before Posting To This Thread post until after I had posted the Thread Starter. Here is the supplemental information requested therein.

2) Browser is Safari v 6.0.2.

3) Output of Terminal Command "avgctl --stat-all" is


Last login: Sat Dec 29 02:44:40 on ttys000
Steves-MacBook-Air:~ stevealexander$ avgctl --stat-all
AVG command line controller
Copyright (c) 2011 AVG Technologies CZ


------ AVG status ------
AVG version : 12.0.1811
Components version : Agent:1807, API:1808, Cfg:1811, Cli:1811, Common:1808, Doc:1802, DTools:1798, Framework:1807, Firefox plugin:1811, GUI:1802, Lng:1808, Lnsd:1808, NKE:1798, NS:1803, Other:1803, Prefpane:1803, Sched:1808, Safari extension:1802, Safari plugin:1802, Update:1808

Last update : Fri, 28 Dec 2012 18:06:59 +1800

------ License status ------
License number : 2USA2-IMNAB-B3FON-AY2YL-9MUDI-E
License version : 10
License type : FREE
License expires on :
Registered user :
Registered company :

------ WD status ------
Component State Restarts UpTime
Lnsd running 0 3 day(s)15 hour(s)7 minute(s)
NS running 0 3 day(s)15 hour(s)7 minute(s)
Sched running 0 3 day(s)15 hour(s)7 minute(s)
Update stopped 0 -


------ Sched status ------
Task name Next runtime Last runtime
Virus update - -
Program update Sat, 29 Dec 2012 18:06:56 +1800 Fri, 28 Dec 2012 18:06:56 +1800
Daily prevalence Sun, 30 Dec 2012 00:11:09 -0600 Sat, 29 Dec 2012 00:11:09 -0600
Event prevalence Sat, 29 Dec 2012 04:52:41 -0600 Sat, 29 Dec 2012 04:37:41 -0600
User counting Sat, 29 Dec 2012 23:10:09 +1800 Fri, 28 Dec 2012 23:10:09 +1800



------ Lnsd status ------
Safe-Search statistics
Checked sites : 43
White-listed sites : 4
Malicious sites : 0
Exploits : 0
Severity NONE results : 4
Severity LOW results : 0
Severity MEDIUM results : 0
Severity BLOCK results : 0
URL cache hit : 0.00%

Safe-Surf statistics
Scanned connections : 7701
Scanned data : 136.140954MB
Blocked connections : 0
White-listed sites : 0
Malicious sites : 0
Exploits : 0
Severity NONE results : 0
Severity LOW results : 0
Severity MEDIUM results : 0
Severity BLOCK results : 0

Operation successful.
Steves-MacBook-Air:~ stevealexander$

4) Can not find the file to attach, so no attachment.

5) Other Security Sofware Installed:
-- Intego Virus Barrier v.10.7;
-- Webroot SecureAnywhere v. 8.0.2.103

6) Not Applicable to the Problem At Hand.

7) Internet connection is Cox Cable Modem.
December 29, 2012 12:43 Re: AVG LinkScanner On MacBook Air #222249
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BIG AL 43

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@ alxfyv

Re the present AVG Team forum involvement.. Just to keep you updated.. 'Information' forum area.. Have a look @ Christmas Holidays 2012 i.e. The AVG Team will answer @ the earliest after 2nd Jan 2013.


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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May 29, 2013 13:11 Re: AVG LinkScanner On MacBook Air #229645
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delena1

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I am suddenly having the same issue with my Mac. "Secure Search pane has Enable Secure Search selected and both Enable Safari Extension and Enable Firefox Extension check boxes are selected. There is nothing more for me to do." Did anyone ever give an answer? surprised
May 29, 2013 15:07 Re: AVG LinkScanner On MacBook Air #229655
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_malchys_

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Hi delena1,

It seems that plugins are not installed in Safari or Firefox. Go to AVG LinkScanner >> Settings >> Secure Search >> click the Install button. What's the status now?

Note that the searches on secured (encrypted) search engines are not evaluated (no icons displayed) because we do not have access to the data.

Thanks.



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October 19, 2013 15:45 Re: AVG LinkScanner On MacBook Air #235457
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ChickMom

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Is there an answer to Steve's problem other than installing the extensions (which doesn't work)?
October 30, 2013 09:31 Re: AVG LinkScanner On MacBook Air #235964
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Pokornyz

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Hello ChickMom,

In order to analyze your issue please provide us with more information (better description, screenshot, etc).

Thank you



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