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October 22, 2013 12:25 Weekly Overview: 40/2013 #235619
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False positive alarms

We noticed a couple of false positive alarms reported on forums in the past week. Any AntiVirus software may detect a legitimate application sometimes when a part of its code is similar to a code in newly created malware. AVG implements advanced anti-false mechanisms to minimize risk of false alarms to prevent this. We have prepared the AVG detects infection on file that I suppose to be clean article for such rare coincidence when AVG detects a clean file.



AVG Anti-Theft service

The AVG Anti-Theft service is designed to help and support AVG AntiVirus for Android users in case their mobile device is lost or stolen. This feature needs to be registered and requires active internet connection on your device. It is possible to remotely Locate, Wipe, Shout or Lock your device through the Remote Management web interface then. Camera Trap also discreetly emails you a photo of anyone who enters 3 wrong passwords when trying to unlock your phone.



My computer is infected

Many users are asking us how to proceed when they have a suspicion that their computer became infected. We have summarized general procedure in the What to do when your AVG detects a virus article. In case your AVG is not installed yet we recommend going through the How to install AVG on an infected computer article.



Restart is required repeatedly after upgrade

AVG may ask you to restart computer repeatedly after upgrading to AVG 2014 Free in some cases. Developers identified source of this issue and already prepared the fix which can be found here.



AVG Toolbar and Secure Search uninstallation

If you want to completely remove the AVG Secure Search and/or AVG Toolbar and associated browser changes, please follow the How to uninstall AVG Toolbar, homepage and Secure Search from your browser article where you can find detailed instructions.



If you have any questions about any of these issues or need help resolving them, please contact AVG customer care experts or write us on AVG Forums.

Find more interesting articles at AVG Blogs.