Folder AVG Forums » AVG SMB » AVG Admin » Admin Server Change License Key Dimmed
October 22, 2013 12:19 Admin Server Change License Key Dimmed #235618
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Uncle Joe36

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Join Date: 18.12.2012
Posts: 3
We ordered and received a new license key. It appears to have loaded on the machines but on the admin server when I go to change the license key the change button is dimmed.

Any thoughts?
October 24, 2013 07:34 Re: Admin Server Change License Key Dimmed #235704
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Optic

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Join Date: 27.10.2009
Posts: 939
Hi Uncle Joe36,

Sorry for not replying sooner. Please access the Admin Server by right clicking the Admin Server Monitor > Open Admin Server Monitor > Server Settings. Is the 'Change' button still greyed out?

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



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October 24, 2013 11:44 Re: Admin Server Change License Key Dimmed #235724
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Uncle Joe36

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Join Date: 18.12.2012
Posts: 3
Yes it is still greyed out and the old license key in still there and marked expired. All the workstaions have the new key with the new expiration date
October 25, 2013 10:37 Re: Admin Server Change License Key Dimmed #235762
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Optic

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Join Date: 27.10.2009
Posts: 939
Hi Uncle Joe36,

Thanks for the answer. Not sure why the licence is greyed out then. If you can download the latest Admin Installation file:

2012 - http://www.avg.com/gb-en/download-2012.prd-rad
2013 - http://www.avg.com/gb-en/download.prd-rad

- Run the file and enter the new licence number during installation
- keep clicking 'next' to finish the repair

Please let us know if this does not help.

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



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