Folder AVG Forums » AVG for Mobile » AVG for Android » Anti-Theft Service For Anti-Virus Free
Page 2 of 2 ‹‹12
October 21, 2013 13:56 Re: Anti-Theft Service For Anti-Virus Free #235561
Reply with Quote | Quick Reply | Top
Pokornyz

Avatar

Administrator
Join Date: 29.11.2010
Posts: 8233
Hello all,

In order to analyze your issue please provide us with more information (better description, photo of screen, etc).

Thank you



AVG Team
How-To articles | FAQ | Free Support
November 9, 2013 15:22 Re: Anti-Theft Service For Anti-Virus Free #236432
Reply with Quote | Quick Reply | Top
PleaseHelpMeSony

Avatar

Novice
Join Date: 9.11.2013
Posts: 1
Help ME..

Sorry for my bad english . Please help meeeeeeeee my phone is locked and i cant unlock . please unlock my phone Sony Xperia sp c5303 black .. Help me pleaseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
November 9, 2013 15:44 Re: Anti-Theft Service For Anti-Virus Free #236433
Reply with Quote | Quick Reply | Top
BIG AL 43

Avatar

Moderator
Join Date: 18.6.2009
Posts: 23772
@ PleaseHelpMeSony

Posting #233727 on Page 1 will still apply. It's actually now 4:44pm Saturday afternoon in Brno, Czech Rep..


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
How-To Articles | FAQ | Free Support
November 18, 2013 08:35 Re: Anti-Theft Service For Anti-Virus Free #236755
Reply with Quote | Quick Reply | Top
Pokornyz

Avatar

Administrator
Join Date: 29.11.2010
Posts: 8233
Hello PleaseHelpMeSony,

In order to analyze your issue please provide me with more information (better description, photo of screen, etc).

Thank you



AVG Team
How-To articles | FAQ | Free Support
December 17, 2013 11:58 Re: Anti-Theft Service For Anti-Virus Free #237888
Reply with Quote | Quick Reply | Top
Haroldtruck

Avatar

Novice
Join Date: 17.12.2013
Posts: 6
I have the same problem and its nice to ask for a screenshot etc etc etc but when the phone is locked you can't make any screenshot at all sooooo........ seems that many ppl have this problem and all have the same problem they can't make a screenshot!!

So what to do next......

#237883
December 30, 2013 16:01 Re: Anti-Theft Service For Anti-Virus Free #238369
Reply with Quote | Quick Reply | Top
rensreds

Avatar

Novice
Join Date: 30.12.2013
Posts: 1
i went through this too but...

The password i entered initially exceeded the 4-6 character requirement...so i kept putting in a long password and it kept coming up as incorrect. Try inputting the first 6 characters of the password which you provided AVG with if its longer than six characters. It unlocked fine. Hope this was helpful smile smile
January 2, 2014 14:41 Re: Anti-Theft Service For Anti-Virus Free #238503
Reply with Quote | Quick Reply | Top
Pokornyz

Avatar

Administrator
Join Date: 29.11.2010
Posts: 8233
Hello Haroldtruck,

It should not be so hard to make a photo of your phone.

Please try using 6 characters if your password exceeded it as suggested by rensreds.

Not sure how we can help you without cooperation.

Thank you



AVG Team
How-To articles | FAQ | Free Support
March 23, 2014 12:32 Re: Anti-Theft Service For Anti-Virus Free #241482
Reply with Quote | Quick Reply | Top
DrRohit

Avatar

Novice
Join Date: 23.3.2014
Posts: 1
Claudiapp wrote
I had the same problem and I solved it quickly with the help of the AVG customer care.

If it can help you I report what they suggested me to do:

"If you used the anti-theft service to lock your device, and forgot the unlock password which you have given in lock command, we can help with this. You can update the unlock password as follows:

Visit our AVG mobilation website : http://www.avgmobilation.com/anti-theft
Login with the Google account which you registered with Anti-theft service.
Please select the proper device from the select device drpo down menu.
You would see the "lock" tab.
Kindly click on it and type in your new lock password and click "Next".
You should get this prompt "Device lock command is successful", indicating that the lock command was successful and the phone is locked.
Now you may try to unlock the phone with the updated password.

Note: This procedure will work only if your device have an active cellular data/Wi-Fi connection. If your device is not accessing any internet service/switched off these features will not work."

I think there was a bug in AVG password registering software, as I can read in this forum: too many people with the same problem. I was quite sure the password I wrote was right, like these other customers.

I hope it will work

Thanks Mate!! It worked as you said. Thanks a lot - I was trying what not for all day unless I read this note. All - if you face this problem do try this out first. kissing
March 26, 2014 12:41 Re: Anti-Theft Service For Anti-Virus Free #241595
Reply with Quote | Quick Reply | Top
Pokornyz

Avatar

Administrator
Join Date: 29.11.2010
Posts: 8233
Hello DrRohit,

We are happy to see that your issue is resolved.

Thank you for posting back.



AVG Team
How-To articles | FAQ | Free Support
Page 2 of 2 ‹‹12