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September 25, 2013 03:51 [SOLVED] 0xE001003D Failed To Load The Resume File #234155
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Dlockew

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Join Date: 21.7.2009
Posts: 6
I am trying to install the 2014 version. I tried to just update the 2013 but the 0xE001003D error popped up and so I uninstalled the 2013 and ticked remove all (types of files)

Now I have no antivirus and cannot install the new. HELP.
September 25, 2013 12:53 Re: 0xE001003D Failed To Load The Resume File #234168
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_malchys_

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Join Date: 2.5.2012
Posts: 1875
Hi Dlockew,

I'd recommend you to follow this guide to uninstall previous versions completely. Then run the installation once again and let me know how it goes.

Thanks.



AVG Team
How-To articles | FAQ | Free Support
September 25, 2013 19:09 Re: 0xE001003D Failed To Load The Resume File #234180
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Dlockew

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Join Date: 21.7.2009
Posts: 6
I told you that I did remove the AVG 2103
I also used the removal tool after the same error code came up.
Then I tried again to install the 2014 free and the same error code came up.
Then I ran the tool after making sure all the files were not hidden, and attached to Msinfo
or what ever it was called.

Now what?
September 30, 2013 00:57 Re: 0xE001003D Failed To Load The Resume File #234379
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Dlockew

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Posts: 6
So after doing as instructed and getting back to you there is no reply?
October 1, 2013 06:09 Re: 0xE001003D Failed To Load The Resume File #234431
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brownstem

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Join Date: 1.10.2013
Posts: 5
Fantastically poor support..

Yes, it's a free product, but if users can't even install the update properly what's the point? I've been an AVG user for 10 years and this is ridiculous. Now I've completely uninstalled AVG 2013 Free and have no protection at all due to this nonsense error which AVG can't provide an answer for. WTF?
avg_sucks.jpg
October 1, 2013 14:52 Re: 0xE001003D Failed To Load The Resume File #234457
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Dlockew

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Join Date: 21.7.2009
Posts: 6
After the "TECH BUDDY AMBASSADOR" Gave me the initial professional advice, which was profound I expect they thought I would just click on the 19.95 and solicit help for the install.
I also have been using and recommending this program for years.
Very unprofessional. Is the free program some kind of seduction tool?
October 2, 2013 10:08 Re: 0xE001003D Failed To Load The Resume File #234502
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keithwjones

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Join Date: 2.10.2013
Posts: 4
Unable to install..

I am in the same boat. AVG removed with installer. Now unprotected.

Windows 7 32 bit.
Windows Firewall
Windows Defender
Spybot
Spyware Blaster
CCleaner

Keith
October 3, 2013 21:02 Re: 0xE001003D Failed To Load The Resume File #234599
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0tons1

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Join Date: 3.10.2013
Posts: 2
Failed download 2014..

ERROR MESSAGE:

"PROBLEM DOWNLOADING AVG

AVG 2014 Installer- error: failed to to load resumé file
X-as Installation cannot continue
Error message: Specified file was not found
Error Code: 0xE001003D"

What is the cause and how is the problem to be resolved?
October 4, 2013 10:44 Re: 0xE001003D Failed To Load The Resume File #234620
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keithwjones

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Join Date: 2.10.2013
Posts: 4
AVG Files Still On System..

I removed with uninstaller but then when I used IE it asked me to enable AVG Security Toolbar.

Then I found a folder called AVG Secure Search which contained files. There was an uninstaller there but it would not work.

So I still have AVG files on the system.

Keith
October 4, 2013 22:27 Re: 0xE001003D Failed To Load The Resume File #234654
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keithwjones

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Join Date: 2.10.2013
Posts: 4
MSINFO in case it helps.

Keith
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