I'm running on the same problem, but mine is stuck at 27%. I noticed this thread has been going around in circles not really getting anywhere. I will be glad to help and give you guys as much information as I can, but unfortunately, all i can provide you with at the moment is a picture of what I see on screen because I cant boot up. Every time I try to boot up it either opens up repair options or starts AVG tuneup "scanning and repairing..." Is there a way to bypass the avg scan and repair? Maybe stop the service in command prompt? By the way, this has not been going on for 20 minutes or 3 hours.....this has been going on since 5pm EST until 8am EST the next day. I just decided to try and restart to see if i can boot windows just fine but I can't because of that scan...I can't restore windows to a previous point because it gives me an error every time I try to do so. As a developer myself, I realize this is not much help without the logs, but please provide me with a way to obtain the logs with the stated problem and I will be happy to do so.
I am not sure how you expect anyone to post screen pics and logs, etc when our screens are stuck on "scanning and repairing drive (c) 27% complete. There is no possible way to send you anything when we can't even get into our computer. To ask this just makes no sense and I am very sorry that I ever put your product on my laptop. Now I am totally hosed up and have no idea if I can get it repaired because I am getting no support from AVG.
I myself have had actually a pretty good experience with this software but in my case i already have a very fast computer but it was being slowed down a fraction by fragmenting and registry errors also unnecessary files and what not and this tuneup thing fixed all of that with no issues what so ever. So what im thinking is that most of you who are having these issues like AVG said also is it could be a software problem interfering with it or it could be that your computers were already having problems and since tuneup does such a thorough scan you might have had to just give it more time before shutting down.
I also am disappointed at AVG in the way they are handling this issue because just imagine if it was your computer and the last thing you had open was their software before it crashed and didnt turn on again. You would be pretty angry, so AVG you need to help these people for real. I understand that you need information to do so and i notice that most of them arent really even willing to try and provide the information which they should in order to get this s**t taken care of.
Totally with you there psyfertech... I have been a loyal AVG user having purchased both the Internet Security package and Tuneup. I'm stuck at 27% on my 4 week old HP Envy touch screen windows 8 Ultrabook... It dragged a bit today (I'm a bit of a power user and tend to demand alot so I usually scan/defrag etc regularly).... first time with using advanced scan and I get this...
I'm staring at it now....
So how do I get the info needed?? Surely there is some clue of what the problem is? Windows 8 incompatible possibly? I can't see how my brand new laptop already has such a problem sizes this? Never has a problem with my other W7 laptops....
Came to get help here and 'Julia' the auto chat dolly gave me pathetically feeble answers to a simple Q.
Pretty darn disappointed - and will be livid if I can't get her working again as I need this laptop to run my business!!
OK, Just to keep you fully in the picture regarding AVG Team forum support.. For your further guidance/info please refer to the availability Announcement post @ the top of the Information forum area. Please bear in mind that it's also now the weekend [1:17pm Saturday afternoon] in Brno, Czech Rep..
I had AVG remove a virus. At that time it ask me to reboot. I did but when my laptop came up its standard ps/2 keyboard driver was corrupted. I reran the virus scan - found nothing then tried to clean the disk stuck at 5 of 5 at 37%. Can't make it skip the fix as the keyboard is not working. Help