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July 26, 2013 19:21 SBS2011 Stops Processing Mail AVG Exchange #231841
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kadius

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Hi,

We have a SBS2011 with Exchange 2010 SP2.
We use AVG mail server 2013 for Spam and virusscanning and excluded the directories after installing. (http://www.avg.com/nl-nl/faq.num-4512)

The server is running now for one year.
22 july the server stops processing mails. Internal, external no mail at all.
After starting the exchange transport service everything is going back to normal.

But when I open The AVG console and press "Update Now" I have exactly the same problem. No single mail is going through.
So I restart the exchange transport service and the server is processing mail like never before.

The problem is that sometimes AVG is starting his update, and I do not now when and how to disable that.
And better i want to solve this problem. But I cannot find any error in the application of other log files.

Anyone the same problem?



July 26, 2013 22:52 Re: SBS2011 Stops Processing Mail AVG Exchange #231847
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BIG AL 43

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@ kadius

OK, Just to keep you fully in the picture.. Regarding AVG (SMB) Team forum support bear in mind that it's now the weekend [11:52pm Friday evening] in the UK.. For your further guidance/info please refer to the availability Announcement post @ the top of te Information forum area.


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Alan
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July 29, 2013 11:26 Re: SBS2011 Stops Processing Mail AVG Exchange #231937
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Optic

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Hi kadius,

This is not something we have come across before. How far through the update does AVG get before the Transport Service stops working. Is it when downloading the updates or when the update installation starts? (Progress is displayed under 'Reports' from the top of the UI)

Can we get the event logs and system information from the Server please?

Event logs - http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=94155

System Information - http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=144057

To temporarily stop this from happening, the AVG automatic update can be disabled from AVG > Options > Advanced Settings > Schedules

- Untick 'Enable this task' for the update schedules.

Also as a test, would you be able to confirm whether the issue still occurs when updating from a folder. The virus definitions can be downloaded here - http://www.avg.com/nl-nl/download-update

To update from folder - Open AVG > Options > Update from directory.

- Please let us know whether this updates without the transport service needing a restart.

Thanks,

Michael Allen

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http://www.avg.com



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August 24, 2013 15:23 Re: SBS2011 Stops Processing Mail AVG Exchange #232877
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MarcosW8

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same problem..

Was this issue ever resolved? as we seem to have the same problem with 2013 build 3392, i have updated sbs2008 with exchange 2007 to 2013 a few weeks ago and from that moment Microsoft Exchange Transport runs extremely slow or stops responding all together.
I have uninstalled AVG completely and left the server running for a few days without a hitch, after reinstalling AVG 2013 for exchange Server the problem re-appears.

regards.
August 24, 2013 20:28 Re: SBS2011 Stops Processing Mail AVG Exchange #232889
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BIG AL 43

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MarcosW8 wrote
Was this issue ever resolved?

For your guide towards assistance posting #231847 above will apply except it's now 9:28pm Saturday evening in the UK.


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Alan
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August 26, 2013 15:29 Re: SBS2011 Stops Processing Mail AVG Exchange #232947
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MarcosW8

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same problem..

Thanks for your kind response Big Al, however, the question remains valid , was this issue ever solved? or am i condemned to update AVG manually from now on?
and for your information, its Monday 17:29 in the Netherlands now, thought i return the favor...

Have a good one

baringteeth
August 26, 2013 16:04 Re: SBS2011 Stops Processing Mail AVG Exchange #232948
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BIG AL 43

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OK MarcosW8, No probs.. But also bear in mind that it's Summer Bank Holiday Monday in the UK i.e. a public holiday.


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Alan
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August 27, 2013 12:29 Re: SBS2011 Stops Processing Mail AVG Exchange #232998
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Optic

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Hi MarcosW8,

This should be fixed shortly by a program update or antispam update, not sure at the moment which.

- If you disable Program and Antispam update schedules in AVG (virus updates should not affect Exchange) > Options > Schedules. Mail should flow as normal. A scheduled task could be used to run this command at a specific time to avoid manually updating antispam:

- "C:\Program Files (x86)\AVG\AVG2013\avgmfapx.exe" /AppMode=UPDANTISPAM /source=inet

Will let you know when the update has been released.

Sorry for the inconvenience caused.

Michael Allen

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August 28, 2013 09:36 Re: SBS2011 Stops Processing Mail AVG Exchange #233035
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MarcosW8

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Thank you for your info Mr Allen, I will keep an eye on this thread and await the fix.
Have a great day,
regards,
Marcel
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September 20, 2013 06:30 Re: SBS2011 Stops Processing Mail AVG Exchange #233959
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jhoff

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jhoff..

Was this ever resolved? I believe I have a similar problem...
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