Folder AVG Forums » AVG SMB » AVG Admin » Cloudcare Blocking Network Printers
July 26, 2013 17:17 Cloudcare Blocking Network Printers #231840
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Chrisxs5

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Join Date: 26.7.2013
Posts: 1
So I have migrated us to Cloudcare. Now some PC's are cannot access networked printers.

PC: XPsp2

The install of the PC is done by selecting Network Printer and then using UNC. So the connection would be \\192.168.100.100\Printername. Usually during the install you would enter the \\ip\ and the list of available printers would reveal themselves. On users with the issue, I turn off the Antivirus and have no issues. Turn it back on and have the issue again. Tested the Content Filter which has no effect either way. This does not effect all my users either. Just a select few.

Any ideas
July 26, 2013 22:39 Re: Cloudcare Blocking Network Printers #231845
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BIG AL 43

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Join Date: 18.6.2009
Posts: 23803
@ Chrisxs5

OK, Just to keep you fully in the picture.. Regarding AVG (SMB) Team forum support bear in mind that it's now the weekend [11:39pm Friday evening] in the UK.. For your further guidance/info please refer to the availability Announcement post @ the top of the Information forum area.


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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July 29, 2013 08:10 Re: Cloudcare Blocking Network Printers #231925
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Optic

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Join Date: 27.10.2009
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Hi Chrisxs5,

Unfortunately we cannot answer your query from here, Cloud Care has it's own dedicated forum:

- Login to the Cloud Care portal > At the top of the page there is a link called 'AVG Community'

Click on this to take you directly to the Cloud Care Forum. Please post there and it will be answered as quickly as possible. Alternatively there is all the information to contact the support team for this product under the 'Support' tab.

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



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