Folder AVG Forums » Other topics » Registration and License issues » [SOLVED] Licence Number Invalid
July 24, 2013 10:07 [SOLVED] Licence Number Invalid #231714
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Bernard143

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Join Date: 24.7.2013
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Hi, when I try to activate my new renewal licence I get an error message 'licence not valid'. I called AVG support and they remotely accessed my PC and said that the problem was that I had some services on my PC (XP) that were stopped and this was the problem. They then said they could fix this problem and it would take 1 hr and they would charge £131. My AVG has been working perfectly for 5 years and all I've done is paid around £30 for a renewal licence. I was expecting to click reactivate , enter my new liecnce number and that's it. But not so. So could anyone kindly help with advising what the problem might be? Thanks.
July 26, 2013 13:59 Re: Licence Number Invalid #231827
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Pokornyz

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Hello Bernard143,

In order to analyze your issue please provide us with more information (screenshot, MSInfo output, etc).

Thank you



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July 27, 2013 08:22 Re: License Number Invalid #231853
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Bernard143

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screenshots..

Hi thanks. Screenshot and msinfo output attached. Thanks.
July 27, 2013 08:31 Disapproved post #231854
Bernard143

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The post has been evaluated as inappropriate and therefore it was disapproved.
July 27, 2013 11:02 Re: License Number Invalid #231856
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BIG AL 43

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@ Bernard143

Screenshots are actually visible in your 1st post..

OK, Just to keep you fully in the picture regarding AVG Team forum support.. For your further guidance/info please refer to the availability Announcement post @ the top of the Information forum area. Please bear in mind that it's also now the weekend [1:02pm Saturday afternoon] in Brno, Czech Rep..


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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July 31, 2013 14:12 Re: License Number Invalid #232037
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Pokornyz

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Hello Bernard143,

It is most likely because new licenses are not compatible with old AVG. I recommend upgrading AVG to latest version.

Thank you



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August 2, 2013 15:22 Re: Licence Number Invalid #232096
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Bernard143

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Sorted out...

Thanks. I managed eventually to find a link to avg email support and they said also it was because of version incompatibility. So thanks also for your help. It's a shame that the original error message couldn't haven't suggested this. Anyway, it's dealt with now. Thank you.
August 2, 2013 15:29 Re: Licence Number Invalid #232097
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BIG AL 43

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OK Bernard143, No probs.. Pleased to see that you appear to be now sorted. Thanks for returning to the forum & posting.


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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