Hi, when I try to activate my new renewal licence I get an error message 'licence not valid'. I called AVG support and they remotely accessed my PC and said that the problem was that I had some services on my PC (XP) that were stopped and this was the problem. They then said they could fix this problem and it would take 1 hr and they would charge £131. My AVG has been working perfectly for 5 years and all I've done is paid around £30 for a renewal licence. I was expecting to click reactivate , enter my new liecnce number and that's it. But not so. So could anyone kindly help with advising what the problem might be? Thanks.
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Thanks. I managed eventually to find a link to avg email support and they said also it was because of version incompatibility. So thanks also for your help. It's a shame that the original error message couldn't haven't suggested this. Anyway, it's dealt with now. Thank you.