Folder AVG Forums » Legacy » Previous AVG products » [SOLVED] General Question On Program Updates AVG 2012
June 11, 2013 10:55 [SOLVED] General Question On Program Updates AVG 2012 #230144
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roca7

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Join Date: 23.12.2011
Posts: 38
On 24 May part of my original Post was “Can a moderator or AVG please comment whether or not an automatic program update should have taken place? If “no” I can update manually (which rather defeats a major benefit of a paid for product) or yes, which indicates a possible AVG problem. (similarly, I still have AVG 2012 running on another computer which has not offered an upgrade to AVG 2013 IS paid for).”

I am pleased to see my AVG IS 2013 has now updated automatically to Program 2013.0.3345.

However, my AVG 2012 is still running on my other computer and I have not been offered an automatic update to AVG IS 2013, which seems a bit lax on AVG’s part. It is not good customer care. I am fully aware I can upgrade manually, but to reiterate my point, AVG should be offering this upgrade to its paying customers.

I am also aware I can give feedback directly to AVG, but that option misses the point of good customer care.
June 15, 2013 11:33 Re: General Question On Program Updates AVG 2012 #230302
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roca7

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Join Date: 23.12.2011
Posts: 38
Pleased to report that my other computer has now completed the upgrade to AVG IS 2013. This upgraded seamlessly so my Post is now “SOLVED”.

I have used a few other “Forums” recently, and I have to say that in comparison the AVG FORUM is very good and much more user-friendly than the average forum. It seems to have had a make over and is now quicker. Many thanks to the Moderators – your work is appreciated.
smile
June 15, 2013 12:26 Re: General Question On Program Updates AVG 2012 #230303
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BIG AL 43

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Join Date: 18.6.2009
Posts: 23763
OK roca7, No probs.. Pleased to see that you appear to be now sorted. Thanks for returning to the forum & posting plus the compliments.


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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