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May 18, 2013 14:46 Stuck On Initializing Installation #229277
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Mukulele

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Join Date: 18.5.2013
Posts: 3
Hi,

I have been having problems upgrading the free version as the update gets stuck on the Initializing Installation screen. I then uninstalled AVG using the removal tools but still get the same problem...sometimes (usually the first time after using the removal tools) I progress to the screen where I Accept the Licence, and then get stuck on the "Please wait..." screen.

OS Windows 7 Home Premium

Thanks and regards

May 18, 2013 17:52 Re: Stuck On Initializing Installation #229283
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BIG AL 43

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@ Mukulele

Have a look @ this Stickie post link If Installation Fails.


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
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May 18, 2013 18:48 Re: Stuck On Initializing Installation #229284
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Mukulele

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@BIG AL 43

Thanks for pointing me to the post. There were no log folder in the MFAData folder. Attached is the msinfo archive however.

Regards

May 19, 2013 09:33 Re: Stuck On Initializing Installation #229292
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Mukulele

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Join Date: 18.5.2013
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Update to my previous post...

I found the install logs in the Local folder and not on the Roaming folder. So now am uploading those logs too

I would appreciate any help I could get in order to install AVG on my system

Regards
May 27, 2013 10:10 Re: Stuck On Initializing Installation #229537
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Pokornyz

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Join Date: 29.11.2010
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Hello Mukulele,

In order to better analyze please provide us with Installation log files and GMER scan result.

Thank you



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