Folder AVG Forums » Other topics » Registration and License issues » Renewal Of AVG Family Safety
Page 2 of 2 ‹‹12
January 30, 2013 16:08 Re: Renewal Of AVG Family Safety #223761
Reply with Quote | Quick Reply | Top
PRSADMIN

Avatar

Novice
Join Date: 30.1.2013
Posts: 1
Renewal..

I accidentally added new licenses and don't need them. When I go to renew the already past due invoice it wants to renew all of them with no way to remove the additional licenses. I have sent at least 10 emails to support through the contact form to get them removed with no response. PLEASE HELP!
January 31, 2013 16:28 Re: Renewal Of AVG Family Safety #223848
Reply with Quote | Quick Reply | Top
_malchys_

Avatar

Administrator
Join Date: 2.5.2012
Posts: 1875
Hi all,

@PRSADMIN: I have not found any product nor communication under e-mail address registered here on forums. Could you please send me more details?

@awiz1: There is unfortunately no other "solution" than the one provided by customer support (to create new account). We are aware of it and are working on a fix.

Thank you for your patience.



AVG Team
How-To articles | FAQ | Free Support
February 1, 2013 02:30 Re: Renewal Of AVG Family Safety #223869
Reply with Quote | Quick Reply | Top
BocaGary

Avatar

Novice
Join Date: 1.2.2013
Posts: 1
Another Me Too! Exact same symptoms. Support case #6859269 escalated Jan 22, 2013... Not a peep since.

Happy with the product right up until it did not auto-renew as expected in November. Of course nobody notified me that my kids computers were no longer filtered until I discovered it myself over the holidays!!!

Judging from comments on this thread, I guess I should not expect to hear anything either. Unfortunate.

Probably need to look at Norton. Don't much care for Symantec, but at least they are there when you contact support somebody answers!

Gary Barton
---- email address removed to protect you from spammers ---- If required it's available to AVG in your 'Profile'.

February 4, 2013 12:28 Re: Renewal Of AVG Family Safety #223984
Reply with Quote | Quick Reply | Top
Pokornyz

Avatar

Administrator
Join Date: 29.11.2010
Posts: 8235
Hello BocaGary,

Unfortunately only solution is create new account.

Thank you



AVG Team
How-To articles | FAQ | Free Support
April 12, 2013 00:07 Re: Renewal Of AVG Family Safety #227670
Reply with Quote | Quick Reply | Top
cakelady66

Avatar

Novice
Join Date: 11.4.2013
Posts: 2
I take it this has not been resolved yet. So what happens now? Every year we create a new account in order to "renew" AVG Family safety?? Seriously?
April 19, 2013 14:34 Re: Renewal Of AVG Family Safety #228077
Reply with Quote | Quick Reply | Top
Pokornyz

Avatar

Administrator
Join Date: 29.11.2010
Posts: 8235
Hello cakelady66,

No, This issue occurs only in special conditions.

Thank you



AVG Team
How-To articles | FAQ | Free Support
October 17, 2013 09:51 Re: Renewal Of AVG Family Safety #235338
Reply with Quote | Quick Reply | Top
Monkeybiscuit

Avatar

Novice
Join Date: 17.10.2013
Posts: 1
_malchys_ wrote
We are aware of it and are working on a fix.

Thank you for your patience.

That was in January. It is now October. Does it really take that long? The problem still exists.
October 29, 2013 13:39 Re: Renewal Of AVG Family Safety #235923
Reply with Quote | Quick Reply | Top
Pokornyz

Avatar

Administrator
Join Date: 29.11.2010
Posts: 8235
Hello Monkeybiscuitn,

Unfortunately I cannot find email address used for registration connected to any AVG account. In order to analyze your issue please provide us with more information (some identification).

Thank you



AVG Team
How-To articles | FAQ | Free Support
Page 2 of 2 ‹‹12