I have had AVG Free installed for years. A while ago, my wife told me about an installation error she was seeing. Tonight I saw it for the first time (after an update prompt), and it said:
Installation cannot continue. Error message: Specified file was not found. Error code: 0xE001003D.
The title bar said "Error: Failed to load the resume file"
After googling and reading these forums, I tried manually installing AVG 2013 from the website. (We are/were currently running 2012.) Same error. So I tried uninstalling 2012 (and following the manual removal instructions as well) and reinstalling 2013 - same error. So I tried downloading the offline setup and installing that - same error.
The error happens right after it finishes the initial "extract" phase, before any other windows show.
I do not still have the upgrade log, but I have attached the install log (and msinfo data, I believe) generated by the install log gathering program.
Right now I have no AVG or other antivirus installed - please help!
I have exactly the same issue when attempting to install AVG 2013 free (failed to load the resume file, 0xE001003D error). This occurs at the end of the file extract and appears to be before any installation starts so 'advanced options' don't feature for selection.
This is the same for the normal and offline installs. I have run all four AVG removers, deleted the log file directory, checked that the (only) user on this PC has admin rights and ownership/full control of all the directories.
I have installed this and many other AVG packages over the years and have not failed to get the installer of the starting blocks quite so spectacularly!
I have tried all the suggestions listed in the posts above without success. Have tried all the downloads available for AVG Free. Have uninstalled and completely eliminated listed folders. Tried the new installation. Nothing has worked. Attached the compressed logs folder from MFAData as listed in one of the instructions.
I am also receiving "File failed to resume" and "Specified file not found".
I have completed the uninstall instructions.
There is no log file that I can see (the log directory is empty).
Error occurs at the completion of the extraction.
I have downloaded the full version and have run as administrator.
Same thing every time.