Installing avg2013flx-r3115-a6155.i386.rpm on Suse Linux Enterprise Server 10 SP4 fails with a floating point exception error. This is the output from the installation:

$ sudo rpm -i avg2013flx-r3115-a6155.i386.rpm
Installing 'avgd' service initscripts...
Registering 'avgd' service to runlevels...
avgd 0:off 1:off 2:on 3:on 4:on 5:on 6:off
Please do configuration with /opt/avg/av/bin/avgsetup
Generating unique user id
/var/tmp/rpm-tmp.47850: line 57: 32174 Floating point exceptionavgdiag --gen-uid
Starting AVG AV
Starting avgd/opt/avg/av/etc/init.d/functions.common: line 159: 32194 Floating point exception$nice "$AVG_DIAG" --fixcfg >/dev/null 2>&1
/opt/avg/av/etc/init.d/functions.common: line 159: 32195 Floating point exception$nice "$AVG_CTL" --start >/dev/null 2>&1
failed
error: %post(avg2013flx-r3115-a6155.i386) scriptlet failed, exit status 150
$

... and if I try to run any of the programs, e.g. avgupdate, I get the same error:

$ sudo avgupdate
Floating point exception
$

Any ideas?

Dave.

Update - checking logs of existing servers that were working fine, the problem started following an update on the morning of 16th March. The log shows:

Sat Mar 16 03:10:01 GMT 2013: Performing Update
AVG command line update
Copyright (c) 2012 AVG Technologies CZ

Running update.
Failed to initialize configuration.
Operation failed with error number: 2

Then any subsequent operation has the "floating point exception" error.

Hi ,
please can you specify OS architecture and if possible attach avg diagnostic package:

- download file diagcfg.zip from http://forums.avg.com/attachment/freeforum/ww/225997/13877
- unpack diagcfg.xml from downloaded package
- run as root (or via sudo) command 'avgdiag -c <path to>/diagcfg.xml'
- share file *.arch from created directory /tmp/avg/

If it is not possible via error, atach avg logs from /opt/avg/av/log/*.

Thanks,

R.

Thanks for responding. This is the OS architecture:

$ uname -a
Linux betty 2.6.16.60-0.99.1-bigsmp #1 SMP Fri Oct 12 14:24:23 UTC 2012 i686 i686 i386 GNU/Linux
$

avgdiag doesn't run - it also has the floating point exception:

$ sudo avgdiag -c /home/chdave/diagcfg.xml
Floating point exception
$

There is nothing in /opt/avg/av/log.

Dave.

Can you please try to rename /opt/avg/av/lib/libgcc_s.so.1 to libgcc_s.so.1_off? Like this e.g.:
mv /opt/avg/av/lib/libgcc_s.so.1 /opt/avg/av/lib/libgcc_s.so.1_off

And try to run avgctl --start. Does it work?

Regards,
JArda

Yes, that now works. The daemon starts and I can run avgupdate.

Should I use this as a work-around? Will the problen re-occur folling a future update?

Thanks,

Dave.

The post has been evaluated as inappropriate and therefore it was disapproved.

The post has been evaluated as inappropriate and therefore it was disapproved.

The post has been evaluated as inappropriate and therefore it was disapproved.

Yes, this is workaround. And it should not re-occur since we do not put libgcc_so.1 into update.

I am glad it helped.

Regards,
JArda