Folder AVG Forums » Archive » Archive » AVG Free » AVG for Linux » Installation Fails On SUSE Linux SLES10 SP4
March 18, 2013 10:12 Installation Fails On SUSE Linux SLES10 SP4 #226190
Top
Dave Howland

Avatar

Novice
Join Date: 18.3.2013
Posts: 13
Installing avg2013flx-r3115-a6155.i386.rpm on Suse Linux Enterprise Server 10 SP4 fails with a floating point exception error. This is the output from the installation:

$ sudo rpm -i avg2013flx-r3115-a6155.i386.rpm
Installing 'avgd' service initscripts...
Registering 'avgd' service to runlevels...
avgd 0:off 1:off 2:on 3:on 4:on 5:on 6:off
Please do configuration with /opt/avg/av/bin/avgsetup
Generating unique user id
/var/tmp/rpm-tmp.47850: line 57: 32174 Floating point exceptionavgdiag --gen-uid
Starting AVG AV
Starting avgd/opt/avg/av/etc/init.d/functions.common: line 159: 32194 Floating point exception$nice "$AVG_DIAG" --fixcfg >/dev/null 2>&1
/opt/avg/av/etc/init.d/functions.common: line 159: 32195 Floating point exception$nice "$AVG_CTL" --start >/dev/null 2>&1
failed
error: %post(avg2013flx-r3115-a6155.i386) scriptlet failed, exit status 150
$


... and if I try to run any of the programs, e.g. avgupdate, I get the same error:

$ sudo avgupdate
Floating point exception
$


Any ideas?

Dave.
March 18, 2013 11:47 Re: Installation Fails On SUSE Linux SLES10 SP4 #226191
Top
Dave Howland

Avatar

Novice
Join Date: 18.3.2013
Posts: 13
Update - checking logs of existing servers that were working fine, the problem started following an update on the morning of 16th March. The log shows:

Sat Mar 16 03:10:01 GMT 2013: Performing Update
AVG command line update
Copyright (c) 2012 AVG Technologies CZ

Running update.
Failed to initialize configuration.
Operation failed with error number: 2


Then any subsequent operation has the "floating point exception" error.
March 19, 2013 11:31 Re: Installation Fails On SUSE Linux SLES10 SP4 #226261
Top
Rigby

Avatar

Novice
Join Date: 25.8.2009
Posts: 94
Hi ,
please can you specify OS architecture and if possible attach avg diagnostic package:

- download file diagcfg.zip from http://forums.avg.com/attachment/freeforum/ww/225997/13877
- unpack diagcfg.xml from downloaded package
- run as root (or via sudo) command 'avgdiag -c <path to>/diagcfg.xml'
- share file *.arch from created directory /tmp/avg/

If it is not possible via error, atach avg logs from /opt/avg/av/log/*.

Thanks,

R.
March 20, 2013 08:35 Re: Installation Fails On SUSE Linux SLES10 SP4 #226318
Top
Dave Howland

Avatar

Novice
Join Date: 18.3.2013
Posts: 13
Thanks for responding. This is the OS architecture:

$ uname -a
Linux betty 2.6.16.60-0.99.1-bigsmp #1 SMP Fri Oct 12 14:24:23 UTC 2012 i686 i686 i386 GNU/Linux
$


avgdiag doesn't run - it also has the floating point exception:

$ sudo avgdiag -c /home/chdave/diagcfg.xml
Floating point exception
$


There is nothing in /opt/avg/av/log.

Dave.
March 20, 2013 12:09 Re: Installation Fails On SUSE Linux SLES10 SP4 #226332
Top
JArda2

Avatar

Moderator
Join Date: 2.7.2009
Posts: 55
Dave Howland wrote
Update - checking logs of existing servers that were working fine, the problem started following an update on the morning of 16th March. The log shows:

Sat Mar 16 03:10:01 GMT 2013: Performing Update
AVG command line update
Copyright (c) 2012 AVG Technologies CZ

Running update.
Failed to initialize configuration.
Operation failed with error number: 2


Then any subsequent operation has the "floating point exception" error.

Can you please try to rename /opt/avg/av/lib/libgcc_s.so.1 to libgcc_s.so.1_off? Like this e.g.:
mv /opt/avg/av/lib/libgcc_s.so.1 /opt/avg/av/lib/libgcc_s.so.1_off

And try to run avgctl --start. Does it work?

Regards,
JArda
March 20, 2013 16:25 Re: Installation Fails On SUSE Linux SLES10 SP4 #226361
Top
Dave Howland

Avatar

Novice
Join Date: 18.3.2013
Posts: 13
Yes, that now works. The daemon starts and I can run avgupdate.

Should I use this as a work-around? Will the problen re-occur folling a future update?

Thanks,

Dave.
March 25, 2013 14:04 Disapproved post #226641
JArda2

Avatar

Moderator
Join Date: 2.7.2009
Posts: 55
The post has been evaluated as inappropriate and therefore it was disapproved.
March 25, 2013 14:04 Disapproved post #226642
JArda2

Avatar

Moderator
Join Date: 2.7.2009
Posts: 55
The post has been evaluated as inappropriate and therefore it was disapproved.
March 25, 2013 14:04 Disapproved post #226643
JArda2

Avatar

Moderator
Join Date: 2.7.2009
Posts: 55
The post has been evaluated as inappropriate and therefore it was disapproved.
March 25, 2013 14:04 Re: Installation Fails On SUSE Linux SLES10 SP4 #226644
Top
JArda2

Avatar

Moderator
Join Date: 2.7.2009
Posts: 55
Dave Howland wrote
Yes, that now works. The daemon starts and I can run avgupdate.

Should I use this as a work-around? Will the problen re-occur folling a future update?

Thanks,

Dave.

Yes, this is workaround. And it should not re-occur since we do not put libgcc_so.1 into update.

I am glad it helped.

Regards,
JArda