We maintain a number of servers for clients. Three this week, at different sites, all running SBS2003 with AVG Email Server Edition, have been returning Internet Information Services crash alerts. Email outgoing and incoming sporadic, SMTP service hanging. Two seem to have stabilised (after reboot and running of Internet connection wizard), third only worked after uninstalling AVG. Not sure if this is an AVG or Windows Update issue.

@ DMike-ABX2

OK, Just to keep you fully in the picture.. Regarding AVG (SMB) Team forum support bear in mind that it's now the weekend in UK.. For your further guidance/info please refer to the availability Announcement post @ the top of the Information forum area.

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AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan

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How-To Articles | FAQ | Free Support

Hi DMike-ABX2,

There may be some issue with Exchange and AVG 2012\2013 at the moment. We are experiencing some issues with one of the antispam dll's. If you see any of these errors or similar in the event logs then this may be our issue:

Faulting application name: edgetransport.exe, version: 8.1.436.0, time stamp: 0x4b9f315d
Faulting module name: winspamcatcher64.dll, version: 6.5.1.0, time stamp: 0x4f34939c
Exception code: 0xc0000417
Fault offset: 0x00000000002c6418

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 3/14/2013
Time: 8:47:26 AM
User: N/A
Description:
Faulting application inetinfo.exe, version 6.0.3790.3959, faulting module winspamcatcher.dll, version 6.5.1.0, fault address 0x0022cf32.
Faulting process id: 0x711c
Faulting application start time: 0x01ce1f2db65f2b20
Faulting application path: %11
Faulting module path: %12
Report Id: %13

Our developers are currently working on finding the cause of this issue. Removing the AVG Exchange Antispam plugin is best cause of action at the moment. For Exchange 2003, this can be done by downloading the latest installation file from this link http://www.avg.com/gb-en/download.prd-msb > Running the installation file and unticking the antispam plugin. For Exchange 2007 and later, there is an uninstall script that can be ran in the Exchange Management Shell:

- Script is stored in - AVG_INSTALL_DIR\Exchange\Transport\Scripts\uninstall-AVGAntispam.ps1
- Run this to remove the plugin: ./uninstall-AVGAntispam.ps1

If you dont see these events in the event log then this is not something we are aware of.

Please let us know if you need anything else.

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



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Quick couple of questions..

There was no link in your message for the download. We have actually now had a fourth server with similar issues as previously described. Is it sufficient to just uninstall the anti-spam module or are you recommending a reinstall of AVG, minus the anti-spam module, using the current download? Also will the license codes for AVG v2012 Email Server Edition (still current on the servers) work with v2013 or should we download and reinstall v2012?

Thanks

Mike, ABX2 IT

Same Problem..

Hi,

I am getting the same issue on a customers server with AVG 2012 IS Business (inc antispam) installed.

They are complaining about mail inconsistencies.

This is the mysterious error in th logs.

Faulting application inetinfo.exe, version 6.0.3790.3959, faulting module winspamcatcher.dll, version 6.5.1.0, fault address 0x0022cf32.

This error comes first the then the whole chain of exchange / smtp services stall then restart.


Last week I was getting this same issue on my own server, but worse, sometimes after a while exchange would not restart and even after a restart it would not always settle until all mail queues cleared.

I found a similiar reference to a gfi anti spam module. Disabled all the gfi services , restart and no more errors.
But mail server had become unsettled after a recent AVG 2013 upgrade !!!

Still working on the customers, have disabled anti spam, 2012 installer says anti spam is not installed yet it is running!! Going to remove 2012 and update to 2013 leaving antispam off.

Still in progress.!!

@DMike-ABX2,

Sorry for missing the link, this has now been added.


To stop the issue from happening while the developers are working on finding out the cause, removing the antispam plugin via script is currently the best cause of action for Exchange 2007 and later. For Exchange 2003 the script option is not available, disabling the antispam plugin should be enough.

The 2012 licence key will work with 2012 and 2013. It is up to you which version you reinstall, please see this link for one potential issue with whitelisting\blacklisting domains in the 2013 version and the workaround - http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=224064#post_224064

Latest Email Server installation file can be downloaded from the links below:

2012 - http://www.avg.com/gb-en/download-2012.prd-msb
2013 - http://www.avg.com/gb-en/download.prd-msb

@Dex Computing

Thanks for the information and disabling\uninstalling the Antispam plugin is currently the best cause of action.

@DMike-ABX2, Dex Computing,

Apologies for the inconvenience this is causing, I will keep this post updated of any developments our end.

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



Join the AVG community!

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If there is anybody experiencing this issue who is willing to try and provide us with a dump file of the crash, that would be a great help.

Instructions for creating a dump:

- Install windbg from this link - http://msdn.microsoft.com/en-gb/windows/hardware/gg463009.aspx
- After installation, register windbg as the default debugger
- Start > Run > Enter the following cmd (Filepath may vary depending on 32\64 bit installation):

“C:\Program Files\Debugging tools for windows (x86)\windbg.exe” –I

- Confirmation message should appear to confirm registration
- Next time winspamcatcher*.dll application crashes on the machine windbg should open with the crash dump. To save the dump it is necessary to run this command in the bottom textbox in windbg - .dump /ma c:\avg.dmp
- Add the dump file to zip file and upload it to our FTP Server - http://www.avg.com/gb-en/faq.num-2142#num-2142
- Dr Watson can be registered again after collecting dump by running – ‘drwtsn32 –I’

Inform us of the filename once uploaded.

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



Join the AVG community!

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Hi,

This issue should now be resolved. If you would like to re-enable Antispam and then force and update as follows (Change folder name to match installed AVG version):

x86 - "C:\Program Files\AVG\AVG*\avgmfapx.exe" /AppMode=UPDANTISPAM

x64 - "C:\Program Files (x86)\AVG\AVG*\avgmfapx.exe" /AppMode=UPDANTISPAM

- This should automatically download the fix.

It would be useful if we can get some feedback that the winspamcatcher*.dll file has stopped crashing.

If Antispam plugin was uninstalled, it can be re-installed from the below script using the Exchange Management Shell in Exchange 2007 and later:

- Script is stored in - AVG_INSTALL_DIR\Exchange\Transport\Scripts\install-AVGAntispam.ps1
- Run this to install the plugin: ./install-AVGAntispam.ps1

Apologies again for the inconvenience this has caused. Please let us know if you need anything else.

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



Join the AVG community!

http://www.facebook.com/AVGFree

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re-install AVG?..

We ended up having to completely uninstall AVG (v2012) on three servers at different sites (2x SBS2003, 1x SBS2008) to get the email working consistently. Take it a reinstall using the latest download and then normal updating from with the issue or should we also run the script as per your message? (Clients getting a bit agitated at loss of email - would rather wait until full confirmation that the issue is resolved rather than installing/uninstalling/reboots, etc, especially during clients working hours.)

Regards

Mike

Hi DMike-ABX2,


That's correct, just reinstall using the latest installation file. The latest updates will be downloaded after installation is completed. Please also add the recommended excludes to the Resident Shield for Exchange - http://www.avg.com/gb-en/faq.num-4512

There shouldn't be any further issues. Please let us know if you need anything else.

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



Join the AVG community!

http://www.facebook.com/AVGFree

http://www.twitter.com/avgfree

http://www.youtube.com/officialavg