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March 16, 2013 15:12 Identity Protection Disabled #226120
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soczin

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Join Date: 16.3.2013
Posts: 3
Free AVG 2011
I cannot activate Identity Protection. I get the error: "an error has occurred when saving the configuration. an unexpected error in the IDP component."
I am a senior citizen and have no idea what the actually means for the safety of my computer and how to fix it. I did run a full computer scan and nothing was found.
Thank you so much for this help!
March 16, 2013 19:23 Re: Identity Protection Disabled #226142
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BIG AL 43

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Join Date: 18.6.2009
Posts: 23762
@ soczin

Your posting has been split away from where you posted to form a new thread.. AVG 2011..

Have a look @ this link http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=185154 but for AVG 2011 use AVG10 files.


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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March 17, 2013 13:18 Re: Identity Protection Disabled #226162
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soczin

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Join Date: 16.3.2013
Posts: 3
May need help..

Thank you for the link. I have opened it, but am not sure I will be able to do everything there. My computer skills my not be up to this. I will try.
March 26, 2013 11:54 Re: Identity Protection Disabled #226735
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Pokornyz

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Join Date: 29.11.2010
Posts: 8222
Hello soczin,

Start with providing us with Msinfo output (follow article step by step and if there is something unclear ask here).

Thank you



AVG Team
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