Try installing AVG AntiVirus Business Edition 2012 (x64) on a Windows Server 2008 R2 (x64) and get a windows installer error. I attached the log that I saved from the error page and the MSinfo32 output.

I have used the remover tool and windows save mode and tried installing again and again.


Can someone help me with this problem?

Hi verve80,

Very sorry for not seeing your post earlier. The RSS Feed did not alert me that the post had been made. My colleague is contacting you through our support system with some instructions for this.

Please let reply if you need anything.

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



Join the AVG community!

http://www.facebook.com/AVGFree

http://www.twitter.com/avgfree

http://www.youtube.com/officialavg

I re-registering the msiexec service, reboot the machine as proposed in the e-mail.
I still receive the error message when i install AVG 2012 or AVG 2013.

I have uploaded the process monitor logs. See file: verve80_05031238.7z

Thanks,

Hi verve80,

Would you mind attaching the install logs as well. According to procmon log:

C:\Users\Administrator\AppData\Local\MFAData\logs\msi-20130304-152419.log
C:\Users\Administrator\AppData\Local\MFAData\logs\mfa-20130304-152419.log

They should be small enough to attach when added to a zip file.

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



Join the AVG community!

http://www.facebook.com/AVGFree

http://www.twitter.com/avgfree

http://www.youtube.com/officialavg

Hi Michael,

I have uploaded the process monitor logs and install logs.
file: verve80_06030951.7z

Thanks,

Roy

Hi verve80,

Thanks for the logs. Unfortunately there doesn't appear to be any issues we can identify from the procmon log. You may have to contact Microsoft for advice.

Sorry to ask for more info, would you mind providing us with a registry export, there are a few things we can check here.

- Start > Run > Regedit > Right click 'Computer' > Export
- Add the export to a zip file and upload it to our FTP Server.

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



Join the AVG community!

http://www.facebook.com/AVGFree

http://www.twitter.com/avgfree

http://www.youtube.com/officialavg