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March 3, 2013 18:07 Realtek Infection Found #225487
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gerardv514

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I've seen post in the past relating to Realtek false positive at some point in 2012. Although this was fixed by an update, I recently received infections found relating to Realtek. I've searched for any others within the past week having the same issue and I don't seen anyone else reporting this. How can I find out if this is yet another false positive or indeed a true infection? I've included a screenshot of the infections.

Infections.JPG
March 3, 2013 18:37 Re: Realtek Infection Found #225488
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BIG AL 43

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@ gerardy514

OK, Just to keep you fully in the picture.. Regarding AVG (SMB) Team forum support bear in mind that it's now the weekend in UK.. For your further guidance/info please refer to the availability Announcement post @ the top of the Information forum area.


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Alan
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March 4, 2013 09:55 Re: Realtek Infection Found #225511
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Optic

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Hi gerardy514,

Thanks for the screenshot. Would you be able to either attach the file to your reply or upload the file here - http://samplesubmit.avg.com/gb-en/false-detection

Sorry for the inconvenience caused by this.

Thanks,

Michael Allen

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March 9, 2013 16:12 Re: Realtek Infection Found #225765
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gerardv514

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Optic wrote
Hi gerardy514,

Thanks for the screenshot. Would you be able to either attach the file to your reply or upload the file here - http://samplesubmit.avg.com/gb-en/false-detection

Sorry for the inconvenience caused by this.

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



Join the AVG community!

http://www.facebook.com/AVGFree

http://www.twitter.com/avgfree

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Hi and thanks for your response. Sorry for the delay I'm not receiving email notifications of responses to this thread, even though I subscribed. As of this morning the 4 objects were removed & restored from the vault. I have AVG locked down using ADMIN passwords so I know this wasn't the actions of the end user. Must have been an update within AVG??
March 9, 2013 18:39 Re: Realtek Infection Found #225774
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BIG AL 43

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gerardv514 wrote
Must have been an update within AVG??

When a false positive is corrected by a virus database update the files are auto restored from the virus vault to their original location.


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Alan
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March 9, 2013 19:18 Re: Realtek Infection Found #225775
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gerardv514

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BIG AL 43 wrote
gerardv514 wrote
Must have been an update within AVG??

When a false positive is corrected by a virus database update the files are auto restored from the virus vault to their original location.




Thanks Big Al. One last thought, suppose these files were deleted from the Virus Vault prior to the virus database update? My assumption is that these files could no longer be restored correct?
March 9, 2013 20:12 Re: Realtek Infection Found #225776
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BIG AL 43

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@ gerardy514

Standard info. for the items in the Virus Vault... leave them there for a little while to ensure that your system is working ok... then you can empty the vault at that time. If something is going wrong... then that info. may be helpful in finding a resolution such as possibly replacing a file that may have gotten infected etc.. It won't matter if you just leave the files in the vault, just don't leave them there long so you can reclaim the space they currently take up. As to how long... will depend on how much you use the computer.. if its often... usually a week will be more than long enough.

'Empty' is for all the files in the vault. 'Delete' allows you highlight & select individual files in the vault.... Either way they are gone completely!....

Also have a look @ FAQ #2432 http://free.avg.com/ww-en/faq.num-2432#num-2432.


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Alan
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March 10, 2013 12:45 Re: Realtek Infection Found #225786
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gerardv514

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BIG AL 43 wrote
@ gerardy514

Standard info. for the items in the Virus Vault... leave them there for a little while to ensure that your system is working ok... then you can empty the vault at that time. If something is going wrong... then that info. may be helpful in finding a resolution such as possibly replacing a file that may have gotten infected etc.. It won't matter if you just leave the files in the vault, just don't leave them there long so you can reclaim the space they currently take up. As to how long... will depend on how much you use the computer.. if its often... usually a week will be more than long enough.

'Empty' is for all the files in the vault. 'Delete' allows you highlight & select individual files in the vault.... Either way they are gone completely!....

Also have a look @ FAQ #2432 http://free.avg.com/ww-en/faq.num-2432#num-2432.




Thank you again sir. I do currently have the Vault purging items after 30 days.