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Folder AVG Forums » Other AVG products » LiveKive » Why Can't I Download?
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February 17, 2013 03:17 Why Can't I Download? #224735
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r_kutney

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Join Date: 17.2.2013
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I have a free, active LiveKive Account. I uploaded 12 GB a few months ago. My active LiveKive account now says that I am using 12 GB of my free 5 GB. I cannot download my files! QUESTION: Are my 12 GB still there and would I be able to download the 12 GB if I pay money to upgrade? Is that why I can't download?... AVG won't let me have my data since I went over the 5 GB? HELP!
February 17, 2013 13:38 Re: Why Can't I Download? #224742
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BIG AL 43

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Posts: 21768
@ r_kutney

OK, Just to keep you fully in the picture regarding AVG Team forum support.. For your further guidance/info please refer to the availability Announcement post @ the top of the Information forum area. Please bear in mind that it's also now the weekend in Brno, Czech Rep..

AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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February 18, 2013 14:37 Re: Why Can't I Download? #224787
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_malchys_

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Hi r_kutney,

They should be still there. I recommend checking the View/Restore tab whether all data you are looking for are still there. All data should be accessible after subscribing to paid plan.

Thanks.


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