Folder AVG Forums » AVG for Mac » AVG LinkScanner » Can't Remove AVG LinkScanner Version 9.0 Macbook Pro 2011, OSXMountain Lion
January 26, 2013 15:00 Can't Remove AVG LinkScanner Version 9.0 Macbook Pro 2011, OSXMountain Lion #223561
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CherryC4ke

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Join Date: 26.1.2013
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I have a very outdated version of AVG Link Scanner 9.0 installed on my 2011 Macbook Pro, running OSX Mountain Lion 10.8.2. It is eating up resources like crazy and bogging down my whole system. I attempted to remove the application file and now it seems the file is gone, but Link Scanner is still running. When I try to quit processes it restarts again a few seconds later, so I have disabled it for the time being. I have tried to download the installer/uninstaller and use that to remove the file but since the application isn't there it can't find it to remove it... I've also tried installing an updated version and get an error that says my settings don't allow for installation/uninstallation of non Mac files and to go to the settings, but when it opens settings there is no application available to apply them to (included SS's). I've combed the web looking for a fix for this, and though there is a thread on this forum that was solved, it still hasn't been able to solve my problem. I've attempted to use the manual uninstall as well, via terminal, it reads part of the string as an "unknown command". I haven't tried it as a root user, yet, I'm going to attempt that now, but I could really use some support on this one. I can't even use AppCleaner because the application is no longer on my system. I appreciate any help you can offer in this matter, thank you for your time.
________________
Last login: Fri Jan 25 20:42:10 on console
Tony-Hernandez-Miguels-MacBook-Pro:~ tonyhernandez-miguel$ avgctl --stat-all
AVG command line controller
Copyright (c) 2010 AVG Technologies CZ


------ AVG status ------
AVG version : 9.0.855
Components version : Cli:854, Common:832, Sched:832, Update:832, NS:832, Lnsd:832, Cfg:832, Lng:831, Doc:854, Other:827, API:832, GUI:834, Safari plugin:855, Firefox plugin:834, Prefpane:831, Agent:831, NKE:827, Framework:855
Last update : Fri, 25 Jan 2013 10:04:31 -07:00

------ License status ------
License number : 9LSMFREE-VENS0-XZAV0-69PPA-MBA7C-AEMYV
License version : 9
License type : FREE
License expires on :
Registered user :
Registered company :

------ WD status ------
Component State Restarts UpTime
Lnsd On 0 11 hour(s)25 minute(s)
NS On 0 11 hour(s)25 minute(s)
Sched On 0 11 hour(s)25 minute(s)
Update Off 0 -

------ Lnsd status ------
Checked sites : 0
White-listed sites : 0
Malicious sites : 0
Exploits : 0
Severity NONE results : 0
Severity LOW results : 0
Severity MEDIUM results : 0
Severity BLOCK results : 0
URL cache hit : N/A
Operation successful.
Tony-Hernandez-Miguels-MacBook-Pro:~ tonyhernandez-miguel$
Screen Shot 2013-01-25 at 8.34.04 PM.pngScreen Shot 2013-01-25 at 8.35.02 PM.png
February 5, 2013 09:37 Re: Can't Remove AVG LinkScanner Version 9.0 Macbook Pro 2011, OSXMountain Lion #224060
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_malchys_

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Hi CherryC4ke,

I recommend reading through this thread, especially this post.

Let us know the results.

Thanks.



AVG Team
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February 8, 2013 21:09 Re: Can't Remove AVG LinkScanner Version 9.0 Macbook Pro 2011, OSXMountain Lion #224336
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CherryC4ke

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Join Date: 26.1.2013
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As stated, I have all ready tried all the steps present in the thread you provided and followed the instructions, none of which worked. So I'm looking for another option, or perhaps that I didn't do one of the steps correctly? I still see the icon at the top of my screen, though disabled it says active, and though it's set to not start automatically, it still does. I also attempted the manual remove as a root user in terminal and that did not work either. Once I got to this step in the manual uninstallation (rm -f /usr/sbin/avgctl) it started saying "Permission denied:" and continued on from that point.
February 9, 2013 00:26 Re: Can't Remove AVG LinkScanner Version 9.0 Macbook Pro 2011, OSXMountain Lion #224342
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BIG AL 43

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Posts: 23756
@ CherryC4ke

OK, Just to keep you fully in the picture regarding AVG Team forum support.. For your further guidance/info please refer to the availability Announcement post @ the top of the Information forum area. Please bear in mind that it's also now the weekend in Brno, Czech Rep..


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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February 15, 2013 07:39 Re: Can't Remove AVG LinkScanner Version 9.0 Macbook Pro 2011, OSXMountain Lion #224639
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Pokornyz

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Join Date: 29.11.2010
Posts: 8214
Hello CherryC4ke,

You should be able to automatically uninstall it using linked package, but if you are trying to remove it manually "Execute the following commands as a root in a terminal window" mean that you open terminal write "su" (it will log you as root and all future commands will be executed as root).

Thank you



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