Optic wrote
Hi saint056a,
Thanks for the file. Unfortunately Identity protection detects files by behaviour so we need the file in its captured stated in order to whitelist it. Would it be possible to get the following please:
- Induce the detection and allow Identity Protection to remove the file
- Navigate to:
XP - C:\Documents and Settings\All Users\Application Data\AVG*\IDS
Vista\7 - C:\ProgramData\AVG*\IDS
- Add the 'Quarantine' directory to a zip file and attach it to your next post. If over 2 mb, please upload it to our FTP Server using your login address -
http://www.avg.com/gb-en/faq.num-2142#num-2142
- After gathering the sample, the file can be restored by opening AVG > History > Virus Vault > Restore
To whitelist the file in AVG settings, please visit this FAQ -
http://www.avg.com/gb-en/faq.num-4493
Thanks,
Michael Allen
AVG Customer Services
http://www.avg.com
Hi Optic, here is the file.
Exceptions list didn't help me, because the computer uses user account and didn't allow to add an exception. If i log on with admin account and make an exception it worked, but only for admin account! If i log on with user account, identity protection tries to delete the file again. I tried from admin console to add an axception for this computer, but result is the same.
PS: Only combination of windows 7 + AVG detects virus, the another one computer with Windows XP + AVG worked normally with this program.
