@ sootygirl

As advised by _malchys_ this thread will be updated when any news becomes available.

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AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan

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How-To Articles | FAQ | Free Support

I am having the exact same problem as sootygirl. I have contacted avg and was transferred twice. I was finally transferred to the correct location and then no one picked up after being on hold for toooooo long. Please help. Is LiveKive website having a problem?

Hi all,

@dcrod: I've passed your query to responsible department.

We will keep you informed in this thread once we have more information.

Thanks.

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AVG Team
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I am having this same issue. I purchased AVG LiveKive 25GB in December 2011 and it showed on my account as 'auto-renew until canceled'. I noticed last month that my syncs were not up to date, on opening the application it says 'control center disconnected'. I logged into AVG Account web page and it says my subscription ran out in December 2012 and is 'deactivated'. I could not see any way to renew my subscription so purchased AVG LiveKive 50GB. Now the application still says 'control centere disconnected' and if I install on another PC it says my email address/password combination is not recognised. I have contacted AVG support via live chat 3 times without them being able to fix the issue, I even phoned the support number and chatted to an Indian woman who then put me on hold to transfer me to an expert, after an hour of being on hold AVG disconnected the call! I contacted live support again who said they would email me but never did! The lack of support and empty promises from AVG is totally unacceptable.

Hello mattbarker83uk,

If you have any issue and you still need our assistance please provide us with description of actual situation.

Thank you

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AVG Team
How-To articles | FAQ | Free Support
We Protect Us

Computer not working? Laptop slowing down?
Let our AVG TechBuddy expert remotely fix it for you.
Find out more (US & Canada)