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January 21, 2013 13:46 Control Center Disconnected #223301
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sootygirl

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Join Date: 21.12.2012
Posts: 8
My LiveKive free trial ended on 18 Jan, but see that it has been extended to 19 February on my accounts summary.

However it is now not working. The network health is listed is 'bad' and the Control Centre is marked 'Disconnected'. Before paying for unlimited membership, I want to make sure all is working fine.

Can you help? Is this problem because the initial trial membership has expired, if so, what about the extra month - it is listed as active on my account.
January 22, 2013 10:03 Re: Control Center Disconnected #223337
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sootygirl

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Join Date: 21.12.2012
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Account disconnected..

I have still not received a reply to my problem.

Thinking that my account may be disconnected because the initial trial period has ended, I have now paid for full unlimited membership. However, it is still not working. It still says 'Discontinued' on the Control panel and network health is still listed as 'Poor'. Please help solve this problem as soon as possible, or I will need to cancel and get a refund.
January 22, 2013 12:32 Re: Control Center Disconnected #223348
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sootygirl

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Join Date: 21.12.2012
Posts: 8
Wont accept login..

I have upgraded my account from Trial to Unlimited today. I uninstalled the Trial software and installed the Unlimited software. However, when I enter my username and password on the Unlimited software, it says 'Username and password combination not valid', so I cannot reaccess my account.

I have reentered it a number of times. The login is accepted on the website, so the details must be valid. I have tried uninstalling/reinstalling and rebooting a number of times. Please help as soon as possible. I have paid for unlimited membership but not able to use the service.
January 24, 2013 15:39 Re: Control Center Disconnected #223481
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_malchys_

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Join Date: 2.5.2012
Posts: 1875
Hi sootygirl,

Please accept our apologies for this inconvenience. Could you please try to login to AVG LiveKive now? What are the results?

I'd like to ask you for a screenshot of any related error message if the issue still persists.

Thanks.



AVG Team
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January 25, 2013 13:28 Re: Control Center Disconnected #223525
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sootygirl

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Join Date: 21.12.2012
Posts: 8
Yes, the problem still persists - I cannot get get the software on my computer to accept my account. I attach a screen shot as requested.

I use Windows 7.

Please help as soon as possible, or I will have to get a refund as I am unable to use the service.
January 26, 2013 08:41 Disapproved post #223554
Bishal Biswas

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Join Date: 26.1.2013
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The post has been evaluated as inappropriate and therefore it was disapproved.
January 27, 2013 16:49 Re: Control Center Disconnected #223608
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CaseNo6897231

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Join Date: 27.1.2013
Posts: 1
LiveKive Disconnected..

I thought I would give LiveKive with 5 Gig free storage a try last month. This month I did some major work with my picture files, but found LiveKive Control Center is disconnected. I called AVG and was given a case number 6897231 and transferred to LK support, where I was put on hold for such a ling time I simply had to hang up. So, nothing is resolved, and I see purchasing a paid version is not the solution to fix it from others who did this. Attached is a picture that shows the disconnect.

I like LiveKive, but I am getting a little nervous my changes are not backed up and support is not responding to this issue, and that I am no where near the 5 gig limit.

On another matter, I was wondering if anyone could tell me if I can access my LiveKive files from a remote computer, like from work, if I needed too.

My best
AVG LiveKive.JPG
January 28, 2013 13:50 Re: Control Center Disconnected #223652
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sootygirl

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Join Date: 21.12.2012
Posts: 8
Can you please help as soon as possible? My username and password are still not accepted on the downloaded software. I have installed/reinstalled many times. The log in details are working on the website, so know they are correct. You now have the screen shot you requested.
January 30, 2013 14:04 Re: Control Center Disconnected #223752
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_malchys_

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Join Date: 2.5.2012
Posts: 1875
Hi all,

@sootygirl: I've contacted specialist and will inform you once I have any news.

@CaseNo6897231: Please send me log files (step C) as described in this article. Note that it is possible to access backuped data from other devices through https://livekive.avg.com/us-en/live-kive-devices.

Thanks.



AVG Team
How-To articles | FAQ | Free Support

February 4, 2013 13:13 Re: Control Center Disconnected #223987
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sootygirl

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Join Date: 21.12.2012
Posts: 8
I am still waiting.
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