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January 22, 2013 23:28 AVG Safe Search Hijack #223381
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gerryc

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AVG just hijacked my home page. Luckily I know how to restore my home page but many less experienced users would find it less easy. It still took me five minutes to restore.

What do other AVG users feel about this cavalier behaviour?

How can AVG justify this behaviour?

It's time AVG to mend your ways!
January 23, 2013 18:02 Re: AVG Safe Search Hijack #223437
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Xochipilli2012

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Home and Start Pages Hijacked by AVG Secure Search..

First of all, I acknowledge the fact that I'm using "free" software, and that I may be expected to endure a certain amount of inconvenience for this. But having my start and home pages, as well as search engine settings for Firefox, IE and Chrome changed, without my permission, is too much.

I like AVG (Free) very much. I used to use Avira Antivir, but found it too "naggy" so I switched to AVG on the recommendation of some trusted colleagues. But this latest "stunt" (or mistake?) with a recent "update" has annoyed me enough to make the effort to get an account here, and make this post. This was after the 10 minutes I went through restoring my original settings to the browsers in question. Like the OP, I am experienced at this and it was a minor inconvenience. I would also agree that less-experienced users may find the occurrence somewhat more traumatic.

AVG provides free software as a "service" that elevates its brand, that may possibly lead to a future paying customer relationship. Actions such as this hijacking go a long way towards undermining this. AVG should reconsider such actions in the future, accordingly.

I hope this was civil and respectful enough.

Have a nice day!
January 23, 2013 18:45 Re: AVG Safe Search Hijack #223438
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Xochipilli2012

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The Plot Thickens..

Even after restoring my original settings, and restarting Windows 8, I tried using Google Chrome's "omnibox" (used for both searches and inputting URLs) to find something, and I got AVG Secure Search, AGAIN!!

WTF?

I went into settings, and they had switched the search engine back to AVG Secure Search. This is what a virus or malware would do. Kind of ironic, under the circumstances.

After switching it back to Google, I tried searching again--and still got AVG Secure Search, even though a re-check of my advanced settings showed Google. So I went into the "Manage Search Engines" section and deleted two entries for AVG Secure Search, restarted Chrome, and Google appeared to be working. However, for some weird (and possibly unrelated reason) I could no longer get to ANY page with Chrome, although other browsers continued to function. As I had a lingering "Resolving proxy..." message in the lower left corner, I checked those settings, and they appeared OK. After restarting Windows, again, Chrome seems to be working, with no further AVG Secure Search hijacking, at least....not so far. I'll let you all know if that occurs down the road.

This is a lot of b.s. to have to deal with, and again--someone unfamiliar with changing browser settings, or knowing about proxy servers, might be completely apoplectic by now.

Just sayin'....


January 23, 2013 21:20 Re: AVG Safe Search Hijack #223450
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Xochipilli2012

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But wait, there's STILL MORE!!!..

[Sigh....]

I should have noticed this earlier, but I didn't.

There is one more way that AVG Secure Search infects Chrome: The New Tab Page. (You know, the way I used to get to my Google Chrome Apps.)

Jeebus!

Really classy, AVG.

(Yeah, my "tone" is definitely drifting over into the "uncivil" column. SORRY!)

Here are some instructions that I haven't tested, but which may eventually resolve (some parts, perhaps not all, of) this curious calamity: https://productforums.google.com/forum/?fromgroups=#!topic/chrome/f7BRB1WBunY

Good luck, everyone!

[Edit: AVG provides an easy way to fix the New Tab Secure Search hijack in Chrome. There is a link in the Secure Search toolbar to the far right on a New Tab screen in Chrome that gives the option to return to the previous settings. Once the procedure is completed, the original New Tab screen is restored. I admit that my apoplexy prevented me from noticing this right away. It would have been cool if the other hijacks had similar solutions--or maybe they did and I missed them?]
January 24, 2013 00:31 Re: AVG Safe Search Hijack #223455
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gerryc

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A minor point to add to my original post.

My problem arose with AVG Free 2013. I had no problems with AVG Free 2012. It's just that there is no AVG Free 2013 forum you can post to!

Oh I do like the AVG claim that my startup time has improved since installing AVG. I wonder how they do it? The PC Analyser software has never been run. I do not believe in using registry cleaners and optimisers.
February 4, 2013 12:22 Re: AVG Safe Search Hijack #223983
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Pokornyz

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Hello all,

Please refer to this post

Thank you



AVG Team
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February 19, 2013 22:09 Re: AVG Safe Search Hijack #224861
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hanesian

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Outa here..

Very disappointed with the decision to change AVG to behave like this, and even more so after seeing that the response to so many complaints is essentially this is how it is supposed to work. Shame on you. You used to know better.

One can only conclude that AVG no longer puts user's concerns first. Now it's up to users to accept that reality and move forward accordingly one way or another.

As for me and my customers, we will be moving forward without AVG. I hope you and your adware are very happy together.
February 22, 2013 16:22 Re: AVG Safe Search Hijack #225055
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Pokornyz

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Hello hanesian,

Please accept our sincere apologies for these inconveniences with AVG product. Hopefully one day we will get your confidence again.

Thank you



AVG Team
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