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January 23, 2013 16:35 AVG/BSecure Conflict #223434
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tlewis3348

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Join Date: 23.1.2013
Posts: 2
I have both AVG Antivirus Free Edition 2013 and BSecure installed on my system. However, I believe the permissions I have set up on BSecure is somehow blocking a site that AVG needs to get updates. Whenever I tell AVG to check for updates, I get the following error:

(!) Update Failed.

The connection with the update server failed. Please follow these steps:

* Make sure your internet connection is active, please try to open the free.avg.com website.
* Try to run the update later or schedule an automatic update for another time.
* Make sure the connection parameters are set properly.

Try to find a possible solution in the FAQ (http://free.avg.com/faq-appf8.pnuid-1254311540#faq_1243) section.

I can access the free.avg.com website just fine, and I have been trying to get this fixed for a while, so I don't think waiting to try to update it at a later time will work. Furthermore, I found these (http://free.avg.com/faq-appf8.num-1298 and http://free.avg.com/us-en/faq.num-1334) links on the FAQ site, but carefully following there instructions did not help either. However, when I tried to access the sites listed in the second link from my web browser, they were all either nonsensical (and very short -- less than ten characters long) or could not be found by the browser. At no point in all of this have I seen the typical BSecure blocking page or the "Site Blocked" popup; however, I can get AVG to update with BSecure turned off; therefore, I still think it has something to do with BSecure.

I have tried emailing BSecure through their online form, but as several other people have noted, whatever BSecure support staff there are seem to ignore these emails. All I want to know is what sites (other than the sites listed here (http://free.avg.com/us-en/faq.num-1334), since they have already been added and don't fix the problem) need to be added to my "Allow List" to make AVG work properly. Any help that anyone could provide would be greatly appreciated.

Thanks,

Tim Lewis
February 4, 2013 13:41 Re: AVG/BSecure Conflict #223991
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Pokornyz

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Join Date: 29.11.2010
Posts: 8245
Hello tlewis3348,

Can you please provide us with more information about current state (better description, screenshot, MSInfo output, etc).

Thank you



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February 15, 2013 19:01 Re: AVG/BSecure Conflict #224688
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tlewis3348

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Join Date: 23.1.2013
Posts: 2
Sorry for taking a while to reply. Life has been pretty busy lately. In any case, since the last time I looked at it, the error has changed for some reason. From what I can tell, the change is due to the fact that the number of updates sent out has surpassed some number. In any case, I have attached a screenshot of the error. Here is a link to the MSInfo file you asked for (it's too large to upload). Additionally, I have attached a screenshot of a dialogue box that pops up before the error occurs.

The error occurs after AVG tries to access the website guru.avg.com.

If there is any other information you need to know, just ask.

Thanks.
Screenshot.PNGDialogue Box.PNG