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February 6, 2011 11:12 How To Remove AVG Uninstall Survey? #148049
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EssleyJane

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Join Date: 6.2.2011
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Hi all,
I recently uninstalled AVG free edition, and noticed that the first time I turned on my laptop after uninstalling an "uninstall survey" automatically popped up in Internet Explorer.

I filled the survey in, and submitted it. BUT - it's been reappearing every single time I turn on my computer.... I've tried filling it in, not filling it in, but it still comes up at every startup angry

It's so frustrating!!! How do I stop this from happening? I'm on Windows 7 starter edition.

Please help?!!!
Sarah
February 6, 2011 21:11 Re: How To Remove AVG Uninstall Survey? #148193
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dusano123

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Join Date: 30.9.2009
Posts: 3566
Hello EssleyJane,

Please provide us with provide us with Autoruns tool output (as compressed .arn file) so we can advise you furhter.

Thank you
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February 7, 2011 02:28 Re: How To Remove AVG Uninstall Survey? #148225
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EssleyJane

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Autoruns file..

Hi,

Thanks for the instructions, I have attached the file you requested.

Sarah smile
February 7, 2011 13:15 Re: How To Remove AVG Uninstall Survey? #148275
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jirka82

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Join Date: 19.6.2009
Posts: 3892
Hello Sarah,

please run the MS Autoruns utility once again and untick the highlighted item as seen on the attached screenshot.

The provided output revealed that you have more security products installed (Malwarebytes' and Ad-Aware resident service) which may lead to conflicts in future. It is also strange that the startup uninstall survey registry item has not been removed properly from the RunOnce registry key which should have been done by the operating system automatically. This could be caused by some resident registry protection and may lead to further similar issues (not connected to AVG) in future...

Thank you.

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survey.PNG
February 8, 2011 01:43 Re: How To Remove AVG Uninstall Survey? #148401
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EssleyJane

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Join Date: 6.2.2011
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Uninstall survey..

Hi,
Many thanks for the instructions, I've unticked the box.

Hopefully I won't see the survey again smile

Thanks for your help!
Sarah
January 18, 2013 13:16 Disapproved post #223163
Capt fritz

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The post has been evaluated as inappropriate and therefore it was disapproved.
January 18, 2013 20:43 Disapproved post #223193
Capt fritz

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The post has been evaluated as inappropriate and therefore it was disapproved.