I assume that I've been a victim of client poaching within the AVG resellers network. This is up to AVG management to solve, not me.
I live in Brazil, where I get excellent phone, e-mail, and online support from Winco. They relentlessly helped to get me back on my feet after a virus sneaked through AVG antivirus, causing extensive damage.
When I bought AVG PC TuneUp, I didn't notice where I bought it from. When I received an expiration notification in rather decent, acceptable Portuguese (I am an English <> Portuguese translator), I didn't notice where it came from, and renewed it.
Three days ago I checked for updates, and there was a new version available, so I downloaded it. It uninstalled my existing version, and put a visibly better new one in place. However that new version was in a one-day demo mode, quite justifiable. So I tried to enter my license code, and got a message that it belonged to another product!
I phoned Winco, they were pleasant and helpful as always. Upon checking the documentation, we realized that I had renewed my license
in Cyprus!!! In spite of Winco's staff attempts, they could not get me a new license code. I'd have to ask the AVG reseller in Cyprus.
As they had written me in Portuguese, I replied to their sales confirmation message in Portuguese. This caused a reply explaining that AVG only provides tech support in English. So I sent the entire case clearly explained in English, and the e-mail bounced, probably because I was automatically rated as a spammer after having written them in Portuguese.
I've been everywhere on AVG's web site, and every time I try to contact any kind of support, I get re-routed to AVG Brazil/Winco. They've done all they could already, yet the system prevents me from contacting anyone else at AVG.
Yes, I could try a telephone call to AVG Cyprus, if I could find their phone number. However I don't understand any Greek or Turkish to get past the menu recordings. Most of all, I shouldn't take the blame for AVG Cyprus poaching AVG Brazil/Winco clients.
I think AVG should have a higher level contact available to its customers. What if Winco's service were not as excellent as it is?
Or should I post my problem on, say, Facebook, and hope that the world would tell AVG management what's going on here?
I still hope someone can get me a compatible license unlocker, otherwise when time comes up, I'll have nothing to renew.
Computer not working? Laptop slowing down?
