I assume that I've been a victim of client poaching within the AVG resellers network. This is up to AVG management to solve, not me.
I live in Brazil, where I get excellent phone, e-mail, and online support from Winco. They relentlessly helped to get me back on my feet after a virus sneaked through AVG antivirus, causing extensive damage.
When I bought AVG PC TuneUp, I didn't notice where I bought it from. When I received an expiration notification in rather decent, acceptable Portuguese (I am an English <> Portuguese translator), I didn't notice where it came from, and renewed it.
Three days ago I checked for updates, and there was a new version available, so I downloaded it. It uninstalled my existing version, and put a visibly better new one in place. However that new version was in a one-day demo mode, quite justifiable. So I tried to enter my license code, and got a message that it belonged to another product!
I phoned Winco, they were pleasant and helpful as always. Upon checking the documentation, we realized that I had renewed my license in Cyprus!!! In spite of Winco's staff attempts, they could not get me a new license code. I'd have to ask the AVG reseller in Cyprus.
As they had written me in Portuguese, I replied to their sales confirmation message in Portuguese. This caused a reply explaining that AVG only provides tech support in English. So I sent the entire case clearly explained in English, and the e-mail bounced, probably because I was automatically rated as a spammer after having written them in Portuguese.
I've been everywhere on AVG's web site, and every time I try to contact any kind of support, I get re-routed to AVG Brazil/Winco. They've done all they could already, yet the system prevents me from contacting anyone else at AVG.
Yes, I could try a telephone call to AVG Cyprus, if I could find their phone number. However I don't understand any Greek or Turkish to get past the menu recordings. Most of all, I shouldn't take the blame for AVG Cyprus poaching AVG Brazil/Winco clients.
I think AVG should have a higher level contact available to its customers. What if Winco's service were not as excellent as it is?
Or should I post my problem on, say, Facebook, and hope that the world would tell AVG management what's going on here?
I still hope someone can get me a compatible license unlocker, otherwise when time comes up, I'll have nothing to renew.
OK, Just to keep you fully in the picture.. Regarding AVG Team forum support bear in mind that it's now the weekend.. For your further guidance/info please refer to the 1st Announcement post @ the top of the Information forum area.
AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow-To Articles | FAQ | Free Support
After my experience with a working PC TuneUp 2013, I was so horrified that I uninstalled it, and reinstalled the good old and reliable 2012. What a relief!
The entire confusion was caused by the AVG representative in Cyprus poaching Brazilian clients like me, who could otherwise count on Winco's excellent support in Brazil.
Today, I tried to use it for a routine maintenance, and received the news: My subscription suddenly expired, without any notification (as I received last year).
So I checked my invoice, and in fact, those poachers in Cyprus sold me a one-year license that lasted exactly 11 months! To add insult to injury, the price has increased by 67%!!! In Jan. 2012 I paid USD 29.99. Now AVG wants to charge me BRL 100.00, i.e. about USD 50.
Were that not enough, I am almost certain that I won't be able to renew the good AVG PCTU 2012, but I'll be paying 2/3 more for PTCU 2013, which is such a piece of junk that I wouldn't use it, even if it were freeware.
From where I stand, AVG seems to be striving hard to get rid of those pesky clients who dare to pay them money to have useful and reliable software.