Folder AVG Forums » Other AVG products » Family Safety » Family Safety Freezes Chrome
November 13, 2012 16:09 Re: Family Safety Freezes Chrome #220306
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ferdilouw

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Join Date: 24.9.2012
Posts: 16
Some more details that might help you track the problem:
Often Chrome opens a new tag with an error message containing AVG and besecure that looks like like this:

This webpage is not found
No webpage was found for the web address:
chrome-extension://dckheglehcdhpjkdmmmghbgkcdebhhae/%3C!doctype%20html%3E%3Chtml%3E%3Chead%3E%3Ctitle%3EAVG%20Family%20Safety%3C/title%3E%3Clink%20rel=%22stylesheet%22%20type=%22text/css%22%20href=%22http://139.241.183.74:30861/bsecure/block/styles.css%22%20media=%22screen,%20print%22%20/%3E%3Clink%20rel=%22stylesheet%22%20type=%22text/css%22%20href=%22http://139.241.183.74:30861/bsecure/block/styles_print.css%22%20media=%22print%22%20/%3E%3Cscript%20type=%22text/javascript%22%20src=%22http://139.241.183.74:30861/bsecure/block/scripts.js%22%3E%3C/script%3E%3C/head%3E%3Cbody%3E%3Cdiv%20id=%22page-background%22%20class=%22hide-print%22%3E%3Cimg%20id=%22background-image%22%20src=%22http://139.241.183.74:30861/bsecure/images/bg.jpg%22%20alt=%22%22%20/%3E%3C/div%3E%3Cdiv%20id=%22content%22%3E%3Cspan%20id=%22application-data%22%3E%3Cform%20method=%22post%22%20action=%22%22%3E%3Cinput%20type=%22hidden%22%20id=%22code%22%20name=%22code%22%20value=%221%22%3E%3Cinput%20type=%22hidden%22%20id=%22bstate%22%20name=%22bstate%22%20value=%221%22%3E%3Cinput%20type=%22hidden%22%20id=%22reason%22%20name=%22reason%22%20value=%22Inactive%20Domains%22%3E%3C/form%3E%3C/span%3E%3Ctable%20id=%22content-width%22%20cellpadding=%220%22%20cellspacing=%220%22%3E%3Ctr%3E%3Ctd%20valign=%22bottom%22%3E%3Ca%20title=%22Home%22%20href=%22http://myaccount.avg.com%22%3E%3Cimg%20id=%22top-logo%22%20src=%22http://139.241.183.74:30861/bsecure/images/logo.png%22%20alt=%22Parental%20Control%22%20/%3E%3C/a%3E%3C/td%3E%3C/tr%3E%3Ctr%3E%3Ctd%3E%3Ctable%20id=%22content-table%22%20cellpadding=%220%22%20cellspacing=%220%22%3E%3Ctr%3E%3Ctd%20align=%22left%22%20class=%22side-bar%22%3E%3C/td%3E%3Ctd%3E%3Cdiv%20id=%22content-background%22%3E%3Ctable%20id=%22content-data%22%3E%3Ctr%3E%3Ctd%20colspan=%222%22%20align=%22right%22%3E%3Ca%20id=%22my-account-link%22%20href=%22http://myaccount.avg.com/en.my-account-fas?ae=FerdiLOUW@xxxx.COM%22%3EMy%20Account%3C/a%3E%3C/td%3E%3C/tr%3E%3Ctr%3E%3Ctd%20align=%22left%22%3E%3Ctable%3E%3Ctr%3E%3Ctd%3E%3Ctable%3E%3Ctr%3E%3Ctd%20id=%22profile-icon%22%3E%3Cimg%20title=%22Profile%22%20src=%22http://139.241.183.74:30861/bsecure/images/get_avatar?profile_id=120655%22%20alt=%22Profile%22%20/%3E%3C/td%3E%3C/tr%3E%3Ctr%3E%3Ctd%20id=%22profile-name%22%3E%3Cdiv%20class=%22profilenamewrap%22%3EFerdi%3C/div%3E%3C/td%3E%3C/tr%3E%3C/table%3E%3C/td%3E%3Ctd%3E%3Cdiv%20id=%22block-reason-title%22%3EAccess%20to%20this%20website%20is%20not%20allowed%20based%20on%20the%20Category%20Rules%20established%20by%20your%20Account%20Administrator%3C/div%3E%3C/td%3E%3C/tr%3E%3Ctr%3E%3Ctd%20colspan=%222%22%3E%3Cbr%20/%3E%3C/td%3E%3C/tr%3E%3Ctr%3E%3Ctd%20id=%22site-label%22%3EWebsite:%3C/td%3E%3Ctd%20id=%22site-value%22%3E%3Cdiv%20class=%22site_value%22%3Egundians.com/getit.html%3C/div%3E%3C/td%3E%3C/tr%3E%3Ctr%3E%3Ctd%20colspan=%222%22%3E%3Cbr%20/%3E%3C/td%3E%3C/tr%3E%3Ctr%3E%3Ctd%20id=%22reason-label%22%3EReason:%3C/td%3E%3Ctd%20id=%22reason-value%22%3EInactive%20Domains%3C/td%3E%3C/tr%3E%3Ctr%3E%3Ctd%20colspan=%222%22%3E%3Cbr%20/%3E%3Cbr%20/%3E%3Cbr%20/%3E%3C/td%3E%3C/tr%3E%3Ctr%3E%3Ctd%20rowspan=%222%22%3E%3Cinput%20type=%22button%22%20onclick=%22javascript:history.go(-1);%22%20class=%22button-class%22%20id=%22button-back%22%20value=%22Back%22%20/%3E%3C/td%3E%3Ctd%20rowspan=%222%22%3E%3Cinput%20type=%22button%22%20onclick=%22javascript:Ov();%22%20class=%22button-class%22%20id=%22button-override%22%20value=%22Override%22%20/%3E%3C/td%3E%3C/tr%3E%3C/table%3E%3C/td%3E%3Ctd%20align=%22right%22%20id=%22software-image%22%3E%3Cimg%20src=%22http://139.241.183.74:30861/bsecure/images/software_logo.png%22%20alt=%22%22%20/%3E%3C/td%3E%3C/tr%3E%3Ctr%3E%3Ctd%20colspan=%222%22%3E%3Cbr%20/%3E%3Cbr%20/%3E%3Cbr%20/%3E%3C/td%3E%3C/tr%3E%3Ctr%3E%3Ctd%20align=%22center%22%20colspan=%222%22%3E%3Ctable%3E%3Ctr%3E%3Ctd%20align=%22left%22%3E%3Cspan%20id=%22suggestion-heading%22%3EIf%20you%20feel%20this%20page%20was%20incorrectly%20restricted,%20you%20may:%3C/span%3E%3Cul%20class=%22suggestions%22%3E%3Cli%3ERequest%20your%20account%20Administrator%20to%20change%20the%20policy.%3C/li%3E%3Cli%3E%3Ca%20href=%22http://myaccount.avg.com/en.my-account-fas?ae=FerdiLOUW@xxxx.COM%22%3ELog%20In%3C/a%3E%20to%20the%20account%20to%20add%20the%20site%20to%20your%20Allow%20List%20or%20submit%20an%20Unblock%20Request.%3C/li%3E%3C/ul%3E%3C/td%3E%3C/tr%3E%3C/table%3E%3C/td%3E%3C/tr%3E%3C/table%3E%3C/div%3E%3C/td%3E%3Ctd%20align=%22right%22%20class=%22side-bar%22%3E%3C/td%3E%3C/tr%3E%3C/table%3E%3C/td%3E%3C/tr%3E%3Ctr%3E%3Ctd%20id=%22bottom-bar%22%3E%3Cimg%20src=%22http://139.241.183.74:30861/bsecure/images/bottom.png%22%20alt=%22%22%20/%3E%3C/td%3E%3C/tr%3E%3Ctr%3E%3Ctd%3E %3C/td%3E%3C/tr%3E%3Ctr%3E%3Ctd%20id=%22copyright%22%3E©%20Copyright%202011%20-%20AVG%20Technologies%3C/td%3E%3C/tr%3E%3C/table%3E%3C/div%3E%3C/body%3E%3C/html%3E
Error 6 (net::ERR_FILE_NOT_FOUND): The file or directory could not be found.
November 15, 2012 11:37 Re: Family Safety Freezes Chrome #220411
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Pokornyz

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Join Date: 29.11.2010
Posts: 8214
Hello all,

I would like to let you know that your issue was transferred to our product specialist.

We will keep you informed in this thread.

Thank you



AVG Team
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November 15, 2012 13:44 Re: Family Safety Freezes Chrome #220425
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Pokornyz

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Hello all,

For help on your issue please try refer to this post and provide us with result.

Thank you



AVG Team
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November 17, 2012 04:21 Re: Family Safety Freezes Chrome #220512
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ferdilouw

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Join Date: 24.9.2012
Posts: 16
Pokornyz wrote
Hello all,

For help on your issue please try refer to this post and provide us with result.

Thank you




Thanks! It seems to have solved my problems with both Chrome and iTunes!

I used https://share.avg.com/steam/PSP/32bit_InetCtrl67.zip to replace C:\Program Files (x86)\AVG\AVG Family Safety\InetCtrl67.dll ,
and https://share.avg.com/steam/PSP/64bit_InetCtrl67.zip to replace C:\Program Files\AVG\AVG Family Safety\InetCtrl67.dll

See the link above.
November 17, 2012 09:08 Re: Family Safety Freezes Chrome #220516
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Pokornyz

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Hello ferdilouw,

We are happy to see that your issue is resolved.

Thank you for posting back.



AVG Team
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November 17, 2012 17:15 Re: Family Safety Freezes Chrome #220555
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ferdilouw

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No! I spoke too early - the intermittend problems with Chrome freezing still occurs even with the new InetCtrl67.dll 's!

I also get these error messages popping up in a new Chrome tab:

This webpage is not found
No webpage was found for the web address: chrome-extension://dckheglehcdhpjkdmmmghbgkcdebhhae/%3C!doctype%20html%3E%3Chtml%3E%3Chead%3E%3Ctitle%3EAVG%20Family%20Safety%3C/title%3E%3Clink%20rel=%22stylesheet%22%20type=%22text/css%22%20href=%22http://139.241.183.74:30861/bsecure/block/styles.css%22%20media=%22screen,%20print%22%20/%3E%3Clink%20rel=%22stylesheet%22%20type=%22text/css%22%20href=%22http://139.241.183.74:30861/bsecure/block/styles_print.css%22%20media=%22print%22%20/%3E%3Cscript%20type=%22text/javascript%22%20src=%22http://139.241.183.74:30861/bsecure/block/scripts.js%22%3E%3C/script%3E%3C/head%3E%3Cbody%3E%3Cdiv%20id=%22page-background%22%20class=%22hide-print%22%3E%3Cimg%20id=%22background-image%22%20src=%22http://139.241.183.74:30861/bsecure/images/bg.jpg%................................
November 19, 2012 13:48 Re: Family Safety Freezes Chrome #220650
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Pokornyz

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Posts: 8214
Hello ferdilouw,

I would like to let you know that your issue was again transferred to our product specialist.

We will keep you informed in this thread.

Thank you



AVG Team
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November 20, 2012 12:27 Re: Family Safety Freezes Chrome #220698
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Pokornyz

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Hello ferdilouw,

Does this issue occur on some specified web address or on any?. Did you try to see if it occurs also with disabled chrome addons?

Also please try reset your Host file for help on your issue.

Thank you



AVG Team
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November 20, 2012 16:58 Re: Family Safety Freezes Chrome #220713
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ferdilouw

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Posts: 16
Pokornyz wrote
Hello ferdilouw,

Does this issue occur on some specified web address or on any?. Did you try to see if it occurs also with disabled chrome addons?

Also please try reset your Host file for help on your issue.

Thank you




I used to get the idea that it is triggered by any web page that contains many small files (like google image search), but lately I can not reproduce that. It could happen at any time, and then ALL my Chrome tabs are frozen. Sometimes I can work for hours without getting the problem, other times it can become something like 2 minute frozen and then 1 minute running.

I checked my hosts file - it is still the original Win 7 version.
December 10, 2012 02:17 Re: Family Safety Freezes Chrome #221482
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Speciarii

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Pokornyz wrote
Hello ferdilouw,

Does this issue occur on some specified web address or on any?. Did you try to see if it occurs also with disabled chrome addons?

Also please try reset your Host file for help on your issue.

Thank you




No, there is no one particular site, but most visited include Google Search, NFL.com, and Facebook.

I tried the above suggestions including resetting the host file.