I am running Vista with AVG2011 last updated on 9 Dec 2012.
Recently my computer randomly started displaying a page that offers prizes if I fill out a survey. In addition when browsing the net at apparently random intervals a toolbar appears at the bottom of the page offering search services and advertisements for various companies.
A search of the net seems to indicate that my computer is probably infected with a virus/trojan called "Global Visitor Survey" or similar.
Can anyone tell me if AVG can get rid of this thing and how to do it.

Hi,

Follow Step 1 and 2 in this virus/malware removal guide: http://www.selectrealsecurity.com/malware-removal-guide

If you have any questions about the instructions, just ask. Let me know if this helps you.

Brian

@ Auziali

If the issue should persist, Please provide more information (AVG scan result export, Msinfo output, GMER scan results) for closer analysis.

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AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan

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Hi Brian

Thanks for your help.

The problem is largly resolved.

Unfortunatley the Malawarebytes program that remained after it had cleaned away the Global Visitor Survey crashed Windows. I had to start up in Safe Mode and uninstall Malawarebytes to get Windows to run.

I have been running for 24 hours now without getting the Survey screen popping up. However I still have a banner that seems to be comming from Topic Torch that I originally thought was part of Global Visitor Survey. I have now discovered that it is a different entity. I have tried to uninstall the Yontoo file (which apparently runs Topic Torch) via Vista but the uninstall program reports a "Program initialization Error" and wont run.

Do you have any ideas on this one.

Thanks for your help thus far.

Regards

Alistair

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